Faith Cooper
Heavener,US
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
12
12
years of professional experience
Work History
Retail Supervisor
Choctaw Travel Plaza
07.2024 - Current
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Trained and oriented associates to maximize team performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Retail Cashier
Choctaw Travel Plaza
11.2023 - 07.2024
- Greeted customers in a friendly and professional manner.
- Processed cash, credit, and check payments accurately and efficiently.
- Assisted customers with product selection and answered any questions they had.
- Organized the checkout area to ensure all items were stocked properly.
- Provided excellent customer service by listening to customer needs and addressing them appropriately.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Followed company policies regarding payment methods, discounts, refunds.
- Maintained store security by monitoring customers' activities within the store premises.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Provided accurate change back to customers when necessary.
- Maintained clean, orderly and well-stocked register area.
Assistant Manager
Cato Fashions
10.2023 - 01.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Open and closed store.
- Handled money and made deposits.
- Ran cash register.
Line Worker
Staff Management | SMX
12.2022 - 08.2023
- Kept my work areas clean and organized
- Kept an eye on things
- Sorted through product
- Packaged product on the line.
Waitress
Bev's Home Cooking Cafe
01.2019 - 12.2022
- Served plated dinners, buffet dinners, and passed hors d'ouevres for parties of 1 to 16
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Cashed out customers using cash registers and credit card machines
- Politely and promptly answered phones, accurately recording and confirming reservations
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times
- Enjoy collaborating with other servers and working as part of a team
- Took orders from customers and clarified any questions or special items to ensure accuracy
- Vacuumed the carpets and swept the floors to get rid of the debris
- I'm familiar with the menu's content and keep up with any changes
- Check in with customers to see if they are enjoying their meals and take corrective action if there are any issues
- Encouraged coworkers to work together and have a positive attitude.
Cook/Cashier
Tote-A-Poke
08.2017 - 01.2019
- Prepared appealing, delectable food using grillers and fryers
- Trained
- Got better
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
Store Manager
Dollar General
04.2013 - 04.2017
- Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow
- Generated repeat business through excellent customer service
- Was in charge of the start-up's daily operations, which included staffing and training, compliance, inventory control, and financial functions
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness
- Conducted job interviews and made hiring decisions based on the store's needs, experience, and [Skill]
- Keep track of inventory and make sure products are available
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of store managements by recruiting, interviewing, and hiring them
- Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs
- Generated repeat business by providing exceptional customer service and positive engagement
- Protected the store from loss or theft by establishing and enforcing clear security policies
- Reported all store and staff issues to the district manager
- Counted cash drawers and deposited money in the bank
- I'm answering questions from customers, head office, and store employees.
Education
High School -
Union Public Schools
Tulsa, OK05.2009
Skills
- Customer relations
- Accurate money handling
- Opening and closing procedures
- Team leadership and coaching
- Goals and performance
- Inventory management
- Customer-oriented
- Staff management
Timeline
Retail Supervisor
Choctaw Travel Plaza
07.2024 - Current
Retail Cashier
Choctaw Travel Plaza
11.2023 - 07.2024
Assistant Manager
Cato Fashions
10.2023 - 01.2024
Line Worker
Staff Management | SMX
12.2022 - 08.2023
Waitress
Bev's Home Cooking Cafe
01.2019 - 12.2022
Cook/Cashier
Tote-A-Poke
08.2017 - 01.2019
Store Manager
Dollar General
04.2013 - 04.2017
High School -
Union Public Schools
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