Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Pamela Mattox Butler

Hammond,LA

Summary

To offer over 25 years of experience, privileges of service, and education, as an encouraging manager and problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Litigation Account Specialist

Republic Finance
09.2023 - Current
  • Carefully research and review approximately of 34 - 54 delinquent accounts each day from multiple states, in consideration of each state's laws for credit loan remedies, on delinquent accounts from conception to delinquency
  • Follow specific steps to determine if litigation is premature and submit timely decisions to either delay taking action, allowing for other possible remedies before denying legal action
  • Develop litigation placement packets for submission when litigation is warranted
  • Reconciled customer accounts and identified discrepancies for further investigation.

Market Place Chaplain

Marketplace Chaplain
01.2023 - Current
  • ,Provide support services to over 120 employees of client companies in Louisiana
  • Offer on-site and remote chaplain services such as counsel, prayer, resources, etc
  • Offer support to employee families in crisis
  • Serve 7 assigned client company employees, working part-time hours monthly.
  • Conducted crisis intervention sessions with individuals experiencing severe emotional distress, providing comfort and support during critical times.
  • Met with individuals, discussed issues compassionately and determined appropriate involvement to meet spiritual needs.

Co-founder, Co-Pastor, Ministerial Staff Training

True Lighthouse Ministries
10.2021 - Current
  • Perform sacerdotal duties of Ministry: Baptisms, Communion, Visitations, Funerals, Weddings, prayers, family support, grief counseling, mediation, and all other duties as assigned
  • Provide support and administrative services
  • Conduct leadership development and Certification classes in various subject matters
  • Prepared 12 Ministerial Candidates for 2023 Ordination
  • Offer Multidisciplinary Counseling, Marriage (pre and post), youth counseling, court-ordered Anger Management classes, Crisis Management, etc
  • Work with community agencies for support in emergency response, as well as education initiatives, to dispel health and economic disparities serving over 100 citizens with relief.
  • Identified character development challenges and parishioner concerns for proactive resolution.

Regional Administrative Program Manager 2

LDH/OPH Region IX.
02.2019 - 01.2023
  • Provide oversight and leadership direction to Office Managers/supervisors and their staff in Region 9 (5 Parishes) Public Health Units, traveling regularly
  • Conduct in-service staff training for process improvement
  • Conducted Team-building exercises, and conflict resolution for better collaboration
  • Performed timekeeping duties, inventory, and purchasing backup approvals for P-Card
  • Perform Staff PES and Mid-Year evaluations, onboarding/off-boarding
  • Complete 6.5g applications for staff increase as appropriate
  • Develop curative action plans and implement plans for job retention
  • Recruited, reviewed new applicants, and conducted interviews for candidate selection
  • Streamlined administrative processes by implementing new project management software, enhancing overall efficiency.

STEP Case Manager, Temporary Assignment

State of Louisiana Workforce Commission
02.2018 - 02.2019
  • Worked with over 60 recipients of Cash Assistance via STEP program for job readiness with job searches
  • Program monitoring for participation compliance
  • Recommended sanctions when participants are non-compliant with program guidelines
  • Fostered relationships with community employers for job placement of recipients
  • Provided supplement services to STEP participants for program success.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.

Education

Master of Science in Leadership - Leadership

Grand Canyon University
Phoenix, AZ
07.2015

Bachelors, Business Administration/ Legal Studies - Business Administration

Strayer University
Columbus, Ohio
10.2012

Certified - Mediation

Capital University Center For Dispute Resolution/Community Mediation Service
Columbus, Ohio
11.2015

Diploma, Practical And Advanced Theology - Theology

The International Seminary
Plymouth, Florida
08.1993

Skills

  • Servant Leadership
  • People Development
  • Team Building
  • Conflict Resolution/ Mediation
  • Performance Evaluation
  • Training facilitation
  • Document management
  • Program Coordination
  • Excellent Verbal and written communication
  • Office management experience
  • Excellent internal and external customer service
  • Microsoft Office

References

References are available upon request.

Volunteer Experience

  • Union Representative and Steward, AFSCME Local # 2508, Columbus Ohio.
  • Tutoring/ mentoring program coordinator for TWOH#3 Amite, Louisiana.
  • K.U.M.B.A.- Coordinator of Faith-Based services at the Columbus Ohio Department of Health, for infant mortality, prostate cancer, and diabetes projects in targeted areas.
  • B.R.E.A.D.,- Asst. Director of Strategy for community action and improvement.

Timeline

Litigation Account Specialist

Republic Finance
09.2023 - Current

Market Place Chaplain

Marketplace Chaplain
01.2023 - Current

Co-founder, Co-Pastor, Ministerial Staff Training

True Lighthouse Ministries
10.2021 - Current

Regional Administrative Program Manager 2

LDH/OPH Region IX.
02.2019 - 01.2023

STEP Case Manager, Temporary Assignment

State of Louisiana Workforce Commission
02.2018 - 02.2019

Master of Science in Leadership - Leadership

Grand Canyon University

Bachelors, Business Administration/ Legal Studies - Business Administration

Strayer University

Certified - Mediation

Capital University Center For Dispute Resolution/Community Mediation Service

Diploma, Practical And Advanced Theology - Theology

The International Seminary

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Pamela Mattox Butler