Pamela McBurney
Pittsburgh,PA
Summary
Driven small business owner with proven expertise in customer relationship management, team building, and marketing strategy. Committed to enhancing operational efficiency and driving sales growth.
Overview
37
37
years of professional experience
Work History
Small Business Owner
Vapor Galleria
Pittsburgh , PA
04.2019 - Current
- Managed daily operations of a retail store specializing in vapor products.
- Supervised staff to ensure high-quality customer service and satisfaction.
- Developed marketing strategies to promote new product lines and increase brand awareness.
Business Analyst
Highmark, Inc.
Pittsburgh, Pennsylvania
06.1989 - 04.2019
- Created comprehensive reports to summarize findings and recommendations for management.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Analyzed existing systems and processes to identify areas of improvement.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Facilitated meetings to discuss project progress and gather stakeholder feedback.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Provided training sessions for staff on new systems and process changes.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Education
Some College (No Degree) - Business
Carlow
Pittsburgh, PASkills
- Retail management
- Inventory control
- Visual merchandising
- Sales forecasting
- Marketing strategy
- Customer relationship management
- Cost control and analysis
- Team building
- Employee recruitment
- Product development
- Workforce planning
- Employee development
- Budget management
- Small business operations
- Customer service
- Decision-making
- Effective leader
Affiliations
- Collaboration with the Chamber of Commerce in Southside PA to find ways to improve foot traffic to the area.
Timeline
Small Business Owner
Vapor Galleria
04.2019 - Current
Business Analyst
Highmark, Inc.
06.1989 - 04.2019
Some College (No Degree) - Business
Carlow