Manager
Dunkin’ Donuts
04.2025 - 05.2025
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Monitored staff performance and addressed issues.
- Directed recruitment, hiring, and training of new staff members.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.