Pamela McLean
Knoxville,TN
Summary
Professional with strong background in medical billing navigating complex billing systems and advocate for patients' financial needs or billing concerns.
Overview
12
12
years of professional experience
Work History
Financial Advocate
Medfinancial Services
08.2024 - Current
- Excellent communication skills, both verbal and written.
- Trained new employees on medical billing software, policies, and procedures
- Identified and resolved patient billing and payment issues over the phone and email
Fulfillment Associate
Amazon
08.2023 - 08.2024
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Problem solving packages
CDC Assistant
Knox County Public Schools
07.2022 - 02.2023
- Assisted CDC teacher with lesson planning and implementation
- Provided one on one and small group academic support
- Assisted in maintaining a safe and orderly classroom environment
Provisional Teacher
Polk County School Board
09.2015 - 02.2020
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
Patient Care Coordinator
Suncoast Skin Solutions
04.2013 - 09.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Scheduled patients, processed payments
Education
Bachelor of Science - Healthcare Administration
Polk State College
Winter Haven, FL12-2013
Skills
- HIPAA compliance
- Claims processing
- Medical terminology
- Medical billing
- Critical thinking
- Verbal and written communication
- Payment collection
Timeline
Financial Advocate
Medfinancial Services
08.2024 - Current
Fulfillment Associate
Amazon
08.2023 - 08.2024
CDC Assistant
Knox County Public Schools
07.2022 - 02.2023
Provisional Teacher
Polk County School Board
09.2015 - 02.2020
Patient Care Coordinator
Suncoast Skin Solutions
04.2013 - 09.2015
Bachelor of Science - Healthcare Administration
Polk State College
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