Pamela McPherson
Missoula,MT
Overview
1
1
Certification
9
9
years of professional experience
Work History
Property Manager
Missoula Housing Authority
Missoula, MT
07.2023 - Current
- Ensured compliance with low-income tax credit regulations
- Maintained active property manager license
- Created and monitored annual property budget to support financial health of properties
- Collected rent and updated ledgers.
- Coordinated payment plans with tenants to ensure timely rent collection
- Coordinating with the maintenance team to provide prompt services to tenants
- Ensure that all required maintenance is complete to maintain certifications required for operation
- Coordinating with contractors for repairs and maintenance needs
- Complete monthly reports to monitor budgets and ledgers
- Complete annual paperwork with tenants to maintain low-income tax credit compliance
- Create and maintain record system for state audits to maintain low-income tax credit status
- Managing and documenting property needs such as issuing proper lease violations and pay or quit notices
- Preparing eviction referrals and attending court as needed to complete evictions
- Attending mediation via the courts for eviction cases
- Collaborating with community organizations to bring resources to tenants
- Developed strategies with case managers and supports to assist tenants in maintaining stable housing
Case Manager
Valor House/The Poverello Center, Inc
Missoula, MT
03.2023 - 07.2023
- Coordinated comprehensive care plans for case management recipients
- Intervened in client crises to ensure immediate support and resolution
- Responded to crisis situations involving emergency services
- Collaborated with outside agencies to provide services to clients
- Communicated with Veteran Affairs to provide services to clients
- Facilitated access to community resources through targeted referrals
- Developed budgets with clients to assist with financial management
Direct Care Staff
The Poverello Center, Inc
Missoula, MT
12.2022 - 03.2023
- De-escalated individuals in crisis to ensure safety and stability
- Responded to emergency situations
- Performed initial intake of new residents
- Provided resources and referrals to local agencies, enhancing residents' access to support services
- Provided residents with necessities and information about shelter policies
- Documented essential information and incidents during each shift to maintain accurate records and ensure accountability
- Answered front-desk phone and provide information about the shelter
Public Health Social Worker
Missoula City County Health Department
Missoula, MT
01.2022 - 08.2022
- Coordinated referrals for non-congregate shelter to ensure clients accessed appropriate housing support
- Collaborate with local agencies to provide resources to clients
- Provide case management for clients
- Coordinate with local housing resources
- Connected clients with community resources to enhance their overall well-being and access to services
- Provided COVID-19 education for congregate living facilities to promote health and safety among residents
- Issue and lift Health Officer Orders for Long Term Care Facilities
- Recorded and updated client service usage data to support effective case management
- Maintain accurate and detailed information for Health Department orders and requirements
COVID-19 Administrative Assistant
Missoula City-County Health Department
11.2021 - 01.2022
- Managed and updated data management system for accurate patient results and monitoring.
- Communicated results, isolation orders, quarantine recommendations, and releases from isolation to patients.
- Organized patient monitoring and testing groups for timely evaluations and follow-ups.
- Collaborate with various departments to reflect up-to-date information in data management system
Family and Community Health Specialist
The Missoula City-County Health Department
01.2020 - 04.2021
- Coordinated local events for parents, educators, and child-care providers to foster community engagement and support.
- Partnered with local agencies to enhance parent engagement, facilitate kindergarten transitions, and implement social emotional health screenings.
- Developed and distributed outreach materials for parents, educators, and child-care providers to enhance awareness and resources.
- Conducted needs assessment for statewide initiatives in Montana
- Created and managed filing systems for research, meeting minutes, and spending
Shelter Manager
The Poverello Center Inc.
01.2020 - 10.2020
- Supervised and scheduled direct care staff for 24/7 facility, ensuring adequate coverage and support for residents
- Interviewed and hired direct care staff
- Trained and assisted staff with supporting clients and their housing goals
- Supported individuals accessing shelter services
- Utilized crisis mitigation strategies to effectively manage and resolve conflicts
- Collaborated with partner agencies to implement Missoula Coordinated Entry System, enhancing access to shelter services
- Coordinated training exercises with external agencies, promoting inclusion and collaboration among stakeholders.
- Completed annual and quarterly reports
Direct Care Staff (Fill-in)
The Poverello Center Department
04.2019 - 01.2020
- De-escalated individuals in crisis
- Addressed emergencies promptly to maintain safety and order
- Conducted initial intake assessments for new residents to ensure appropriate placement and support
- Provided residents with necessities and information about shelter policies
- Provided accurate and up-to-date resources and referrals to local agencies
- Recorded critical information and incidents during shifts to maintain accurate records and enhance safety
- Handled front-desk phone inquiries to assist shelter visitors and provide essential information about services
Medical Respite Care Coordinator
The Poverello Center, Inc
07.2018 - 04.2019
- Collected and analyzed referral data to optimize Medical Respite service delivery
- Assessed incoming referrals for Medical Respite services
- Coordinated follow-up care with clients
- Assisted program participants with applying for Medicaid, Medicaid Waivers, Public Assistance, assisted living, and housing
- Promoted Medical Respite Program through community outreach initiatives, increasing program visibility
- Provided monthly updates to local hospital on program outcomes and client progress
- Created quarterly and annual reports
- Collaborated with the Development Director to create outreach material
- Utilized multiple electronic databases to receive medical files, referrals, and update case notes and pertinent client information
Program Support Specialist
Missoula Forum for Children and Youth
08.2017 - 07.2018
- Collaborated with stakeholders and participated in community coalitions to foster partnerships and support program goals.
- Assisted in planning and executing events and outreach initiatives to engage community participation.
- Developed agendas and documented minutes for staff and coalition meetings to ensure clear communication and follow-up.
- Conducted research on relevant subjects for team initiatives
- Created spreadsheets and charts for program coordinators
- Assisted with daily office operations
- Maintained physical and digital filing system
- Purchased supplies for the office and special projects
- Submitted payroll documentation
Practicum Student
Stepping Stones Counseling
09.2017 - 01.2018
- Drafted biopsychosocial assessments to inform treatment planning for clients
- Performed supervised individual sessions with clients
- Supported group therapy sessions through collaboration with colleagues, enhancing client engagement
- Developed a curriculum for group therapy
- Performed supervised intakes at both the center and the Missoula County Jail
- Collected collateral information from family members and friends
- Maintained patient confidentiality and complied with HIPAA
Education
Bachelors - Social Work
University of Montana
Missoula, MT07-2020
Associates of Arts Degree - addiction studies
University of Montana
Missoula, MT05-2018
Masters degree - Public Administration
The University of Montana
Missoula, MTSkills
- Multi-family property management
- Budget management
- Compliance monitoring
- Occupancy management
- Eviction management
- Tenant mediation
- Property maintenance
Certification
Low-Income Tax Credit Certification, Licensed Property Manager, Fair Housing Certification
Timeline
Property Manager
Missoula Housing Authority
07.2023 - Current
Case Manager
Valor House/The Poverello Center, Inc
03.2023 - 07.2023
Direct Care Staff
The Poverello Center, Inc
12.2022 - 03.2023
Public Health Social Worker
Missoula City County Health Department
01.2022 - 08.2022
COVID-19 Administrative Assistant
Missoula City-County Health Department
11.2021 - 01.2022
Family and Community Health Specialist
The Missoula City-County Health Department
01.2020 - 04.2021
Shelter Manager
The Poverello Center Inc.
01.2020 - 10.2020
Direct Care Staff (Fill-in)
The Poverello Center Department
04.2019 - 01.2020
Medical Respite Care Coordinator
The Poverello Center, Inc
07.2018 - 04.2019
Practicum Student
Stepping Stones Counseling
09.2017 - 01.2018
Program Support Specialist
Missoula Forum for Children and Youth
08.2017 - 07.2018
Bachelors - Social Work
University of Montana
Associates of Arts Degree - addiction studies
University of Montana
Masters degree - Public Administration
The University of Montana