Pamela McSwain
Hahira,GA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Pharmacy Technician
Walgreen Co
Cordele, Georgia
05.2010 - 02.2011
- Verified patient information and insurance details during prescription processing.
- Assisted Walgreens pharmacy staff with prescription preparation and filling.
- Prepared and labeled medications to ensure accuracy for patient dispensing. and organized orders for pharmacist review.
- Supported customers with prescription pickup and basic pharmacy questions.
- Replenished pharmacy inventory and rotated stock for proper storage.
- Communicated prescription issues to pharmacists and front store team.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Supported pharmacist by managing a high volume of prescription processing and addressing customer inquiries.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under the supervision of a pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
Customer Service Representative
Lasalle Bristol
Ashburn, Georgia
07.2007 - 09.2009
- Answered customer calls and emails for Lasalle Bristol product and order inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported customers with claims, replacements, and service requests.
- Coordinated with sales and warehouse staff on order status and availability.
- Explained product details, pricing, and delivery information to customers.
- Entered and updated orders using Lasalle Bristol systems and customer records.
Insurance Customer Service Representative
State Farm
Ashburn, GA
01.2006 - 06.2007
- Assisted State Farm policyholders with billing, payments, and policy questions.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Explained coverage details and insurance options to customers clearly.
- Advised customers on available coverage options that best fit their individual needs.
- Provided quotes on various types of insurance policies.
- Processed new policy applications and updated existing policy documents.
- Processed policy changes, endorsements, and account updates in agency systems.
- Facilitated payment processing for premium payments and renewals.
- Documented customer interactions and maintained accurate service records.
- Maintained accurate records of customer interactions and transactions.
- Identified cross-sell opportunities during customer conversations.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Provided friendly greetings to customers to create a positive atmosphere. and provided prompt, courteous service.
- Verified accuracy of customer data entered into the system.
- Asked probing questions and offered solutions to resolve customer issues.
- Educated customers on new insurance products and services relevant to their needs.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Supported office workflow and followed State Farm service procedures.
- Assisted customers with filing and tracking of insurance claims, ensuring timely resolution.
Paraprofessional
Turner County Board of Education
Ashburn, GA
08.2003 - 08.2004
- Reinforced lesson instructions through small-group and one-on-one support
- Supported children with transitions, materials, and center-based learning tasks
- Assisted lead teacher with classroom routines and daily Pre-K activities
- Supported lead teacher with daily classroom activities.
- Prepared learning materials, classroom supplies, and activity stations
- Monitored student behavior and followed classroom management expectations
- Monitored student behavior, implemented positive reinforcement strategies, and reported any issues to the teacher or administrator as needed.
- Communicated student needs and progress with teachers and support staff
- Maintained safe, clean, and organized learning spaces for Pre-K students
- Assisted lead teacher in organizing daily classroom activities, fostering a structured environment.
- Supervised students during playtime, meals, and outdoor classroom activities
- Supervised students outside classroom during recess, lunch, and breaks.
- Designed and constructed classroom displays and decorations to create an inviting learning atmosphere.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Education
Pharmacy Technician - Pharmacy Technician
Health Tech of Georgia
Warner Robins, GA 01.2009 - 03.2010
Skills
- Communication skills
- Problem solving
- Attention to detail
- Calm and patient demeanor
Timeline
Pharmacy Technician
Walgreen Co
05.2010 - 02.2011
Pharmacy Technician - Pharmacy Technician
Health Tech of Georgia
01.2009 - 03.2010
Customer Service Representative
Lasalle Bristol
07.2007 - 09.2009
Insurance Customer Service Representative
State Farm
01.2006 - 06.2007
Paraprofessional
Turner County Board of Education
08.2003 - 08.2004