Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Mention

Euclid,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Well-rounded Personal Care Aide with 10+ years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and cooking. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

11
11
years of professional experience

Work History

Direct Support Professional

NCC Solutions
07.2020 - 01.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

House Keeping

Franklin Plaza Skilled Nursing Home
04.2018 - 05.2019
  • Coordinated schedules and assigned tasks for housekeeping team members, ensuring timely completion of all duties.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

Housekeeping and Laundry Attendant

Windsor Heights
01.2017 - 02.2018
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.

Housekeeping Coordinator

Aloft Hotel
02.2013 - 04.2015
  • Worked with front desk to respond promptly to all guest requests.
  • Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
  • Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
  • Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.

Education

No Degree - Social Work

Grand Canyon University
Phoenix, AZ

No Degree - Medical Assisting

Sanford Brown
Middleburg Heights, OH

No Degree - Dental Assisting

Cleveland Institute of Dental-Medical Assistants
Cleveland, OH

Diploma -

Cleveland Christian Academy
Cleveland, OH
01.2006

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Medication Administration
  • Housekeeping tasks
  • Health and safety requirements
  • Direct Patient Care
  • Disability Awareness
  • Patient Assessments
  • Safety Monitoring
  • Nutrition

Timeline

Direct Support Professional

NCC Solutions
07.2020 - 01.2024

House Keeping

Franklin Plaza Skilled Nursing Home
04.2018 - 05.2019

Housekeeping and Laundry Attendant

Windsor Heights
01.2017 - 02.2018

Housekeeping Coordinator

Aloft Hotel
02.2013 - 04.2015

No Degree - Social Work

Grand Canyon University

No Degree - Medical Assisting

Sanford Brown

No Degree - Dental Assisting

Cleveland Institute of Dental-Medical Assistants

Diploma -

Cleveland Christian Academy
Pamela Mention