Pamela Mercado
City of Friona
Friona,TX
1
Language
20
years of professional experience
Detail-oriented Payroll and HR Administrator with 20 years of experience in payroll processing, employee training, and maintaining confidentiality. Proven ability to enhance operational efficiency and improve employee relations.
Work History
Payroll & HR Administrator
19 Years 8 Months- Process payroll and manage HR records using Incode (Tyler Technologies)
- Handle accounts payable, invoice, and financial documentation
- Supervise and train front-office staff to ensure efficient daily operations
- Assist the City Manager with administrative and financial tasks
- Maintain confidentiality of payroll, HR, and financial information
Utility Billing Clerk
19 Years 8 MonthsProcessed utility payments and managed customer billing accounts to ensure accurate billing and timely collection of payments
Provided in-person and phone customer service
Resolved billing inquiries and maintained accurate records
Education
High School Diploma
Certified Benefits Administrator-Texas Municipal Retirement System
Certificate of Completion- Employment Law Seminar
Skills
Employee onboarding
New employee training
Benefits administration
New hire orientation
Document management
Payroll processing
Onboarding process
Employee relations
Languages
Spanish
Native or Bilingual
Timeline
Payroll & HR Administrator
City of Friona
12.2006 - CurrentRead More
Utility Billing Clerk
City of Friona
12.2006 - CurrentRead More
Friona High School ,1986
High School Diploma
Read More