Pamela Montelongo

Mayfield Heights,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Customer Service Representative

Copart

11.2017 - 04.2023

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.

Inmate Supervisor

Adams County Detention Facility

04.2015 - 12.2017

Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over [Number] inmates simultaneously.
Responded to emergency situations and de-escalated hostile confrontations.
Searched building and grounds, living quarters, and work areas for contraband.

Housekeeping Manager

Candlewood Suites Hotel

04.2013 - 06.2015

Managed team productivity and workflow to exceed quality standards.
Trained and mentored all new personnel to maximize quality of service and performance.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Managed staff of [Number] housekeepers.

Education

Hammrick Trucking School

Medina, OH

09.2023

High School Diploma -

Lester Arnold High School

Commerce City, CO

05.2008

Skills

Report Creation
Microsoft PowerPoint

Customer Relations
Microsoft Word

Languages

Spanish

Full Professional

Timeline