Pamela Montgomery
Corporate Human Resources Generalist
Dawson,TX
Summary
HR professional prepared for corporate leadership roles. Leveraged extensive HR knowledge to drive impactful organizational changes. Known for fostering team collaboration and achieving results while adapting to evolving business needs. Expertise in talent acquisition, employee relations, and employment law.
Overview
33
33
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Corporate Human Resources Manager
Corsicana Acquisition, LLC
03.2020 - Current
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Fostered positive work environment through comprehensive employee relations program.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Promoted diversity and inclusion initiatives, fostering an equitable work environment for all staff members.
- Translate policies, safety information, marketing and operations documents, and company communications, increasing efficiency by 100%.
- Train all HR personnel and some aspects for plant managers.
- Participate in training sessions, and assist employees during benefit enrollment and yearly trainings.
- Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers.
- 100% success in unemployment cases over four years.
CSM (CUSTOMER SERVICE MANAGER)
Walmart Stores Inc
06.2017 - 09.2018
- Promoting a positive work environment for your employees, and leading by example. Managed staffing levels for the customer service counter and other key areas.
- Maintained the overall appearance of the front end, delegating daily tasks to maximize productivity, with proper follow-up. As needed, act as a cashier.
- Provided cash to registers when needed.
- Closing CSMs get to count all of the registers around the store, and secure all money inside.
- Assist the Assistant, co-store managers, as needed. Consistently held the number of customer surveys to 91%, maximizing efficiency at the front end.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
CUSTOMER/SALES BILINGUAL REPRESENTATIVE
The Home Depot
09.2013 - 05.2017
- Quality service at 100% makes customers the first priority, actively seeks out customers, greets all customers, and offers assistance.
- Solutions seek to fully understand the customer’s needs, provide the customer with the best solution, even if it involves a markdown, and contact other associates or leaders as needed until the customer’s need is met.
- Selling Skills - Promotes products and services using Greet, Qualify, Recommend, and Close, with a 95% success rate.
- ProDesk associate, knowledgeable in all areas of the store.
- Awarded Employee of the Month for the first three months after being hired.
SUBSTITUTE TEACHER
Dawson High School
08.2009 - 01.2013
- Performs a program of study prescribed in the lesson plans left by the classroom teacher.
- Established a classroom environment that is conducive to learning and appropriate to the maturity, interests, and needs of the students.
- Guides the learning process toward the achievement of curriculum goals and objectives, as indicated in the lesson plans by 100% for the units, or projects assigned.
- Creates instructional methods and materials that are most appropriate for meeting lesson objectives.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Kohl’s Corporate
09.2007 - 08.2009
- Answered high volumes of calls as they relate to one line of business (i.e., Kohl's Charge or Kohls.com). Consistently meeting 90% overall performance monthly.
- Assisted in processing miscellaneous customer support work, and other account maintenance, as required by the position.
- Provides fresh, genuine, caring, and courteous responses to customers by utilizing soft skills, including a pleasant and enthusiastic tone of voice, a willingness to assist, and other behaviors/skills that drive a positive customer experience.
- Demonstrates the ability to perform within detailed guidelines and transfer learned skills into practical application by a 100% using probing questions to educate customers, and accurately process their requests.
- Utilized all available resources (i.e., eSource, Knowlagent, Communications, etc.). And retains the information found in them to investigate and resolve customer inquiries efficiently and accurately, with a focus on first-call resolution.
- Requires minimal supervision with assigned tasks. Fluent in Spanish and English.
DEAN’S ADMINISTRATIVE ASSISTANT
Navarro College
08.2005 - 07.2006
- Computed teacher’s salaries. Participate in HR related projects
- Completes I-9 Form during new employee orientation, verifies documentation and maintains files for employees
- Performed basic office duties including but not limited to reception area, mail distribution, office supplies and inventory
- Reconcile finances at the end of the day for the bookstore and coordinate the order of textbooks for each class at the Mexia Campus
- Greet students and visitors and respond to a wide variety of information-sensitive inquiries. Provide bilingual clerical services, as needed
- Purchase requisitions, contracts, an array of college forms and documents, and other such support and assistance necessary to help ensure the efficiency of regular office operations. Prepare spreadsheets for various reports
UNIT COORDINATOR
Luby’s Cafeteria
02.2000 - 06.2003
- Increased organization, planning, and recording and translating of meetings by 90%
- Improved the human resources department by implementing simultaneous translations for workers and customers
- Implemented bilingual training courses for new recruits. Completes I-9 Form during new employee orientation, verifies documentation and maintains files for employees
- Suggested new marketing displays with a 100% success
- Financial responsibilities include: bookkeeping, merchandise ordering, cash registers, reconciliation of finances
- Hiring Selection. Handles Employee Relations issues including investigations
- Ensure compliance with all federal, state and local employment laws. Makes copies, mails, scans and/or emails documents and performs other clerical functions.
- Files documents on appropriate employee records
BILINGUAL SECRETARY AND SIMULTANEOUS TRANSLATOR
Carrier (Tyler Refrigeration)
01.1993 - 01.1995
- Managed proposals and invoices for regional sales from $25 million to $350 million
- Managed international calls
- Developed document translations
- Performed secretarial duties, data entry duties, and performed correspondence
- Assisted in the preparation of bilingual presentations, enhancing audience engagement and comprehension.
- Supported human resources efforts by conducting bilingual interviews and assisting with employee onboarding processes in both languages.
- Developed rapport with vendors who provided translation services for company projects that required additional expertise or specialization.
- Served as a liaison between departments, facilitating clear communication among team members regardless of language proficiency levels.
- Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
- Facilitated efficient meetings by providing real-time interpretation services between English and Spanish speakers.
Education
Highly Qualified to Teach Bilingual EC-6 and Spanish 6-12 - Highly Qualified To Teach Bilingual EC-6
ESC Region 12
Waco, TX 01.2011 - 01.2012
Bachelor of Science - Business Administration
Texas A&M Commerce
Corsicana, TX 05.2006 - 01.2008
Executive Trilingual Secretary and Simultaneous Translator - Spanish, English, and French
C.A.L.C. Technical Clerical College
Mexico City, Mexico 05.1989 - 01.1993
Skills
Effective organizational skills
I am currently studying HR Analytics, Chinese language and will continue to enhance my education
I am currently studying HR Analytics, Chinese language and will continue to enhance my education with an AAS in Accounting.
Timeline
Corporate Human Resources Manager
Corsicana Acquisition, LLC
03.2020 - Current
CSM (CUSTOMER SERVICE MANAGER)
Walmart Stores Inc
06.2017 - 09.2018
CUSTOMER/SALES BILINGUAL REPRESENTATIVE
The Home Depot
09.2013 - 05.2017
Highly Qualified to Teach Bilingual EC-6 and Spanish 6-12 - Highly Qualified To Teach Bilingual EC-6
ESC Region 12
01.2011 - 01.2012
SUBSTITUTE TEACHER
Dawson High School
08.2009 - 01.2013
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Kohl’s Corporate
09.2007 - 08.2009
Bachelor of Science - Business Administration
Texas A&M Commerce
05.2006 - 01.2008
DEAN’S ADMINISTRATIVE ASSISTANT
Navarro College
08.2005 - 07.2006
UNIT COORDINATOR
Luby’s Cafeteria
02.2000 - 06.2003
BILINGUAL SECRETARY AND SIMULTANEOUS TRANSLATOR
Carrier (Tyler Refrigeration)
01.1993 - 01.1995
Executive Trilingual Secretary and Simultaneous Translator - Spanish, English, and French
C.A.L.C. Technical Clerical College
05.1989 - 01.1993
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