Pamela Moore
Homosassa,FL
Summary
To advance into a position that utilizes creative abilities and expertise, contributing to both organizational success and individual growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Hearing Aid Dispenser, Board Certified
Costco
The Villages, FL
07.2025 - Current
- Perform routine maintenance on hearing aids to ensure optimal functionality and member satisfaction. Fit and educate members on the proper use and care of hearing aids, enhancing their understanding and comfort levels. Conduct audiometric testing to Costco standards to evaluate hearing capabilities and guide members appropriate treatment options. Optimize member outcomes by conducting thorough follow-up appointments to assess device effectiveness and comfort levels. Resolve member complaints promptly, preserving positive relationships and maintaining business reputation.
Licensed Hearing Instrument Specialist / Northern Office Manager
Gardner Audiology
Crystal River, Inverness, and Dunnellon
09.2022 - 07.2025
- Provide outstanding patient care that ensures and fosters a relationship of trust with every patient. Performed complete hearing evaluations, assisted patients in finding a solution for their hearing loss, and counseled patients on what to expect when wearing hearing aids; fit and dispensed hearing aids. Developed and implemented individualized hearing rehabilitation programs, focusing on improving patients' communication skills and quality of life. Collaborated with other healthcare professionals to develop comprehensive treatment plans for patients with hearing loss. Manage three offices within the practice and up to 10 staff members. In charge of hiring and training for all three locations. Manage weekly deposits and balance cash bags. Handle patient concerns and complaints within my locations.
Licensed Hearing Instrument Specialist / Office Manager
AccuHear
Spring Hill
07.2021 - 09.2022
- Provided hearing aid evaluations and sell, fit, program, and service all makes of hearing aids in accordance with the company's policies and procedures. Support practice operations such as stocking shelves, cleaning work areas, etc. Assist customers with questions regarding products and services offered by the company and assist customers with product selection.
Patient Care Coordinator (PCC)
AccuHear
Spring Hill
12.2019 - 07.2021
- Responsible for all inbound calls, messages, and all missed calls. The scheduling of appointments, confirmation calls, and follow up on cancellations/no show appointments. Check-in/check-out all patients, prep hearing devices for fittings and perform insurance benefit checks. Database entry, recording all calls and appointments. Perform routine cleanings on hearing aids (change tips, filters, etc.), troubleshoot minor repairs, coordinate repairs with the manufacturer, and clean all tools and lab space daily. Assist with MD referrals. Responsible for executing all in-house mail marketing campaigns.
Guest Services Manager
Strike City Bowling
Spring Hill
10.2019 - 12.2019
- Responsible for creating outstanding customer experiences with patrons and league bowlers. Managing front desk/snack bar staff, cash handling and overall customer experience.
Assistant Sales Manager
Newport Aquarium
Hebron, KY
08.2003 - 04.2014
- Responsible for maintaining Sales Budget, reporting of sales goals and progress, supply ordering, data entry for all pre-booked group sales business through OMNI reservations system, daily phone sales, sales tracking through Goldmine system. Responsible for special events (Birthday parties, Penguin Breakfast, Scout Weekends, Overnights) booking and planning, processing of vendor payments for Bridal Shows, assist in the planning and execution of private corporate and social events, and creation of E-Marketing campaign for the Group Sales Department.
ADDRESS
8 Wild Olive Ct. Homosassa, FL 34446
PHONE
859-652-1362
Graciemoore87@gmail.com
Certification
- Board Certification in Hearing Instrument Sciences 2025
- Medical Billing and Coding Certificate 2020
- State of Florida Hearing Instrument Specialist License 2020-Current
- E-Marketing Certificate 2013
- Business Management Certificate 2013
Timeline
Licensed Hearing Aid Dispenser, Board Certified
Costco
07.2025 - Current
Licensed Hearing Instrument Specialist / Northern Office Manager
Gardner Audiology
09.2022 - 07.2025
Licensed Hearing Instrument Specialist / Office Manager
AccuHear
07.2021 - 09.2022
Patient Care Coordinator (PCC)
AccuHear
12.2019 - 07.2021
Guest Services Manager
Strike City Bowling
10.2019 - 12.2019
Assistant Sales Manager
Newport Aquarium
08.2003 - 04.2014