Pamela Nascimento
San Diego
Summary
Dedicated administrative professional with a strong background in customer service, banking, and office support-bolstered by 2 years at Banco Bradesco-currently enhancing skills as a Delivery Driver. Seeking a banking or administrative assistant role where my organizational abilities, multitasking skills, and commitment to excellent service will add value.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
San Diego
04.2025 - Current
- Resolved customer complaints using active listening and problem-solving skills.
- Educated clients on coverage options and policy details.
- Maintained accurate records of customer interactions and transactions.
- Utilized multiple software systems to track and manage customer accounts.
- Handled high-volume calls while ensuring a positive customer experience.
Delivery Driver
Delivery Driver
San Diego
01.2021 - Current
- Safely manage daily routes, ensuring prompt and efficient delivery of packages.
- Maintain accurate records of deliveries and customer interactions.
- Adapt to dynamic schedules while demonstrating excellent time management and customer service.
Banking Administrative Assistant
Banco Bradesco
Rio de Janeiro
01.2016 - 01.2018
- Company Overview: Banco Bradesco is a major Brazilian bank providing a range of financial services.
- Provided administrative support in a fast-paced banking environment for 2 years.
- Assisted with processing transactions, maintaining client records, and resolving customer inquiries.
- Collaborated with team members to ensure compliance with banking policies and enhance customer service quality.
- Banco Bradesco is a major Brazilian bank providing a range of financial services.
Customer Service Assistant
Jaguaruna Medical Center
Rio de Janeiro
02.2014 - 01.2015
- Managed patient inquiries and resolved issues to ensure high satisfaction levels.
- Coordinated appointment scheduling and maintained detailed records to support efficient operations.
- Streamlined administrative tasks in a high-pressure environment.
Administrative Assistant
Hyundai Caoa do Brasil
05.2012 - 12.2013
- Provided comprehensive office support including data entry, file management, and scheduling.
- Managed social media accounts, achieving measurable increases in online engagement.
- Maintained updated vendor communications and databases for smooth operations.
Education
LAW STUDIES - Law studies program
University of MSB
Skills
- Administrative Support
- Office Management
- Banking Operations
- Data Entry
- Customer Service
- Communication
- Time Management
- Microsoft Office
- Social Media Management
- Problem Solving
- Teamwork
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
04.2025 - Current
Delivery Driver
Delivery Driver
01.2021 - Current
Banking Administrative Assistant
Banco Bradesco
01.2016 - 01.2018
Customer Service Assistant
Jaguaruna Medical Center
02.2014 - 01.2015
Administrative Assistant
Hyundai Caoa do Brasil
05.2012 - 12.2013
LAW STUDIES - Law studies program
University of MSB