Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Pamela Nelson

Valdosta,GA

Summary

Versatile and results-driven professional with a proven track record at Lowe's, adept in customer service and time management. Excelled in leadership roles, enhancing team performance and customer satisfaction. Skilled in cash handling and computer applications, consistently achieving and surpassing sales goals.

Overview

23
years of professional experience

Work History

Lowe's

Associate
08.2020 - Current

Job overview

Remove paint and toilets from pallets to be shipped to various Lowe's stores

Pick products to place on conveyor belt for shipping

Operate sweeper/scrubber

Put products onto trucks for shipping

ABM Industries

Cleaner
12.2018 - 07.2020

Job overview

  • Ensured hygiene by regularly cleaning and restocking restroom supplies.
  • Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
  • Empty trash bins regularly to prevent overflow and unpleasant odors.
  • Communicated with staff to address specific cleaning needs and concerns.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.

Zacadoo's Grille

Manager
10.2013 - 10.2018

Job overview

Supervised food preparation

Counted cash registers and receipts at closing

Resoved customer issues

Trained employees in food preparation and safety procedures

Elead

Customer Service Representative
04.2011 - 05.2012

Job overview

Made outbound calls to customers regarding automive services and maintenance

Convergys

Team Support Specialist
08.2005 - 04.2011

Job overview

Received/ resolved escalated calls from associates regarding Directv customers

Monitored staff performance and sales goals

Presented monthly reports to upper management

Implemented promotional and marketing initiatives

Walmart

Sales Associate
09.2001 - 02.2004

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Valdosta High School
Valdosta, GA

N/A
05.1996

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Leadership qualities
  • Cash handling

Timeline

Associate

Lowe's
08.2020 - Current

Cleaner

ABM Industries
12.2018 - 07.2020

Manager

Zacadoo's Grille
10.2013 - 10.2018

Customer Service Representative

Elead
04.2011 - 05.2012

Team Support Specialist

Convergys
08.2005 - 04.2011

Sales Associate

Walmart
09.2001 - 02.2004

Valdosta High School

N/A
Pamela Nelson