Pamela Noble-Smith
Broken Arrow,OK
Summary
Dedicated office assistant with strong customer service skills, time management, and a positive attitude. Committed to enhancing customer satisfaction and improving office operations.
Overview
12
12
years of professional experience
Work History
Office Assistant
Diagnostic Imaging Associates Inc
2019.09 - 2026.04
- Managed daily office operations, ensuring efficient workflow and organization.
- Assisted in maintaining patient records, enhancing accuracy and compliance with HIPAA regulations.
- Developed and implemented office procedures, improving administrative efficiency and service delivery.
Fine Jewelry Sales Associate Lead
Macys Department Store
2016.06 - 2019.09
- Provided exceptional customer service, assisting clients with product selection and inquiries.
- Developed in-depth knowledge of fine jewelry, enhancing customer engagement and satisfaction.
- Trained new associates on product features and sales techniques to improve team performance.
- Maintained organized displays, ensuring all merchandise was visually appealing and accessible.
Customer Service Representative
IQor Inc.
2014.06 - 2016.02
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction.
- Trained new representatives on customer service protocols and software systems.
- Implemented process improvements to enhance response times and service quality.
- Managed escalated customer issues, utilizing conflict resolution skills effectively.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKSkills
- Strong Customer service skills
- Positive attitude
- Time management
- High Energy attitude
- Team Player
- Active Listening
- Strong Leadership Skills
Timeline
Office Assistant
Diagnostic Imaging Associates Inc
2019.09 - 2026.04
Fine Jewelry Sales Associate Lead
Macys Department Store
2016.06 - 2019.09
Customer Service Representative
IQor Inc.
2014.06 - 2016.02
High School Diploma -
Charles Page High School