Pamela Noonan
Boise,ID
Summary
Dynamic customer service professional with over 30 years of experience, recognized for exceptional composure in high-pressure situations and effective use of de-escalation techniques. Proven track record of reliability and trustworthiness, consistently earning promotions across various roles. Committed to fostering positive customer experiences and enhancing team performance through strong interpersonal skills and a proactive approach. Passionate about driving customer satisfaction and loyalty in every interaction.
Overview
20
20
years of professional experience
Work History
Lead Associate
Amazon
Boise, ID
11.2023 - Current
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Implemented process improvements resulting in increased efficiency and reduced operational costs.
- Trained and mentored team members, fostering a culture of continuous learning and development.
- Analyzed performance data to identify trends and recommend actionable solutions for process enhancement.
- Proficient in Word/Outlook/Excel.
Customer Service
Amazon.com
Boise, ID
11.2022 - Current
- Assist customers with returning products
- Deliver shipments to customers
Friendly and Helpful Customer Service
U.S. Bank
Boise, ID
10.2016 - 04.2018
- Cash handling and payment processing
- Balanced cash drawer multiple times daily
- Customer sales and services
Office Assistant
New Frontier Armory
North Las Vegas, NV
08.2012 - 05.2013
- Answered multiple line phones
- Scanned and filed firearm paperwork
- Phoned in background checks for firearms for the ATF
Day Bartender/ Bar Manager
Antonio’s Nuthouse
Palo Alto, CA
04.2009 - 06.2012
- Cash and credit card transactions
- Balanced cash drawer daily
- Cleaned and rotated bar supplies
- Kept weekly inventory of supplies
- Dealt easily and calmly with difficult or unruly patrons
- Made sure all laws were being followed
Administrative Assistant
Barosense Inc
Redwood City, CA
03.2006 - 05.2009
- Greeted visitors
- Heavy phones
- Scheduled board meetings
- Scheduled travel for CEO and other employees
- Helped HR department when needed
- Scanned and filed data
- Quick books
Education
High school diploma -
Skills
- Customer service in bartending
- Accurate cash processing
- Experienced in QuickBooks software
- Food service experience
- Office administration expertise
- Invoice processing
Timeline
Lead Associate
Amazon
11.2023 - Current
Customer Service
Amazon.com
11.2022 - Current
Friendly and Helpful Customer Service
U.S. Bank
10.2016 - 04.2018
Office Assistant
New Frontier Armory
08.2012 - 05.2013
Day Bartender/ Bar Manager
Antonio’s Nuthouse
04.2009 - 06.2012
Administrative Assistant
Barosense Inc
03.2006 - 05.2009