Pamela Norling
Puyallup,WA
Summary
Results-oriented bank teller with over 10 years of expertise in transaction processing and financial product sales.
Overview
11
11
years of professional experience
Work History
Teller
Bank of America
Bellevue, Washington
03.2017 - 07.2023
- Resolved customer inquiries and concerns to ensure positive banking experiences.
- Processed transactions accurately and efficiently at a major financial institution.
- Maintained cash drawer accuracy through regular reconciliations and detailed reports.
- Promoted bank services to boost customer engagement and satisfaction.
- Collaborated with team members to enhance operational workflows and service delivery.
- Managed daily cash deposits and withdrawals in accordance with established protocols.
- Handled large sums of money while ensuring compliance with security measures.
Bank Teller
Wells Fargo
Lake City, WA
12.2012 - 11.2020
- Maintained confidentiality of bank records, transactions and customer information.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
Education
Banking And Finance
North Seattle Community College
Seattle, WA01-2012
Skills
- Cash handling
- Transaction processing
- Customer account management
- Financial product sales
- Compliance adherence
- Customer relationship management
- Cross-selling techniques
- Problem solving
- Team collaboration
- Fraud identification
- Savvy relationship-builder
- Excellent communication skills
Timeline
Teller
Bank of America
03.2017 - 07.2023
Bank Teller
Wells Fargo
12.2012 - 11.2020
Banking And Finance
North Seattle Community College