Pamela Palmer
DeLand,FL
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success, achieve positive results, tackle new challenges, and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Adolescent Residential Services
SMA Healthcare
06.2018 - Current
- Responsible for supervising direct reports including; the Manager of Operations, Administrative Assistant, CINS/FINS Community Counselors and nurses
- Manage the overall operations for the Residential Adolescent Program, Beach House shelter, CINS/FINS Community counseling program and any grant based programs
- Complete evaluations and performance reviews of my direct reports
- Maintain partnerships with stakeholders and all community partners
- Attend community meetings and perform outreach in Volusia and Flagler counties
Assistant Director of the Residential Adolescent Program (RAP)
SMA Behavioral Healthcare
04.2017 - 06.2018
- Responsible for supervising direct reports including: Floor Supervisors, RAP Case manager, Adolescent Activities Coordinator and Adolescent Program Nurses
- Manage the daily operations of RAP Program
- Review all referrals, maintain the waitlist and facilitate all admissions to the RAP program
- Complete evaluations and performance reviews of my direct reports
Clinical Compliance Assistant Director
SMA Behavioral Healthcare
07.2012 - 04.2017
- Responsible for supervising direct reports including Patient Care Coordinators from Access Center and Utilization Management departments
- Conduct monthly Call recording reviews on all Access staff in order to maintain performance standard requirements
- Provide on-the-job training for new hires as well as coverage for absent staff
Utilization Management Coordinator
SMA Behavioral Healthcare
01.1999 - 07.2012
- Completed insurance reviews for three programs including Vince Carter Sanctuary, SMA Detox and Residential Adolescent Program in order to obtain highest possible reimbursement
- Ensure all financial and clinical documentation for adolescent and adult programs is in compliance with DCF, CARF and Medicaid standards as well as specific contracted insurance guidelines
Targeted Case Manager
Sewart Marchman Center
12.1998 - 01.1999
- Provided Targeted case management services to our youth in commitment programs
Bootcamp Aftercare Superintendent
Stewart Marchman Center
03.1996 - 12.1998
- Developed and implemented the Aftercare program to meet the Florida Department of Juvenile Justice standards, including writing policies and procedures, staffing schedules and program handbook
- Responsible for supervising 13 direct reports including; 2 contract therapists and teachers, 2 case managers, 1 administrative assistant and 6 direct care staff
- Provided group therapy weekly to youth in the Bootcamp program
Clinician
Stewart Marchman Center
01.1995 - 03.1996
- Provided individual and group counseling to youth in the DJJ commitment program
Education
Master of Science - Human Services with a focus on Youth and Families
Purdue Global University
11-2024
Bachelors of Arts Degree - Psychology
University of Central Florida
Orlando, FL01.1990
Associates of Arts Degree - undefined
Daytona Beach Community College
Daytona Beach, FL01.1988
Skills
- Company guidelines
- Project coordination
- Staff management
- Task delegation
- Crisis management
- Non-profit management
Certification
- Certified Addictions Professional, 08/01/07
- Certified Mental Health Professional, 07/01/07
Accomplishments
- ADEPT Leadership program, 2022
- Quality Assurance Peer reviewer for the Florida Network, 2018 to Present
Timeline
Director of Adolescent Residential Services
SMA Healthcare
06.2018 - Current
Assistant Director of the Residential Adolescent Program (RAP)
SMA Behavioral Healthcare
04.2017 - 06.2018
Clinical Compliance Assistant Director
SMA Behavioral Healthcare
07.2012 - 04.2017
Utilization Management Coordinator
SMA Behavioral Healthcare
01.1999 - 07.2012
Targeted Case Manager
Sewart Marchman Center
12.1998 - 01.1999
Bootcamp Aftercare Superintendent
Stewart Marchman Center
03.1996 - 12.1998
Clinician
Stewart Marchman Center
01.1995 - 03.1996
Bachelors of Arts Degree - Psychology
University of Central Florida
Associates of Arts Degree - undefined
Daytona Beach Community College
- Certified Addictions Professional, 08/01/07
- Certified Mental Health Professional, 07/01/07
Master of Science - Human Services with a focus on Youth and Families
Purdue Global University
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