Pamela Peltier
Virginia Beach,VA
Summary
Results-focused management professional offering 35 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders which demonstrate the creativity and savvy that is critical to financial and operational success. Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care, selling culture and associate training. Strong ability to drive profits, control costs and achieve continuous process improvement. Adept in motivating, training and developing team members to drive profitability in a highly competitive environment. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
43
43
years of professional experience
Work History
General Manager
Old Navy
Chesapeake, VA
07.2020 - Current
- Led strategic initiatives to enhance operational efficiency and drive sales growth.
- Oversaw budgeting processes, ensuring alignment with corporate financial objectives.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Developed training programs that improved team performance and customer service standards.
- Managed cross-functional teams, promoting collaboration to achieve business goals.
- Enhanced customer engagement through targeted marketing campaigns and promotions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
General Manager
Pier 1
02.1983 - 03.2020
- Proactively identified and solved complex problems that impact management.
- Aided senior leadership during executive decision-making process, generating daily productivity records.
- Mitigated process down time by training new employees on best practices and protocol.
- Recruited, hired and trained crew members on the application of projects, customer relations and customer service.
- Exceeded sales goals by 10% using a consultative and value-driven approach.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
- Strategically planned and implemented business development activities in Richmond and Southern Virginia.
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
- Responsible for promoting safe and clean working environment.
- Documented orders, daily activities, weekly schedules and team performance.
- Created an excellent in store experience to cultivate customer loyalty and retention.
- Managed scheduling for 30 employees to ensure optimal productivity.
- Collaborated with communications team to create marketing communication plan to advance business branding and sales.
- Facilitated monthly and quarterly leadership workshops for 6 stores to share best practices that optimize productivity.
- Collaborated with support personnel to affect satisfactory and timely solutions to diverse issues.
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Served as mentor to junior team members.
- Established a customer-centric focus to build customer loyalty and retention.
- Improved profitability by executing daily, weekly, and monthly floor merchandise plan changes.
- Managed, hired and trained a high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue and profits.
District Manager
Pier 1
Chesapeake, VA
02.1999 - 03.2007
- Oversaw quality of operations of 18 locations throughout the Va South and Richmond area.
- Recruited 14 managers and supervisors to fill job vacancies in the organization.
- Led district conference calls with sales teams to update and align sales objectives.
- Collaborated with store managers to improve performance and grow sales.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring optimal staff and enhancing training programs.
- Maximized services while maintaining expenses by establishing, reviewing and updating territory boundaries and distribution routes.
- Strategized business operations, merchandising strategies, and personnel moves.
- Cultivated positive rapport with associates and team leadership.
- Mentored team members by demonstrating best practices for sales and customer service.
- Reduced manager turnover rate by offering a percentage of training through E-learning.
Education
High School Diploma - Marketing
Old Dominion University
Norfolk, VA01.1990
Business Management
Tidewater Community College
Norfolk, VA01.1989
High School Diploma - undefined
Green Run High School
Virginia Beach, VA01.1983
Skills
Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Training and development
- Inventory control
- Customer relationship management
- Goal setting
- P&L management
- Schedule management
- Customer retention
- Performance improvement
- Consistently meet goals
- Performance evaluations
- Loss prevention
- Succession planning
Accomplishments
- Leadership Served as key contributing member to Leadership team.
- Served on the MAC council. Management Advisory Council for Pier 1. Direct partnership with the executive leaders in the organization to give input and direction to make the organization better for our internal customers.
- Store manager of the year 1999, 2001, 2005, 2008, 2013, 2015
- Clipper Award (highest award given in the organization and not given every year)
- President Award 2000, 2009, 2014 (overall KPI performance)
- Susan B Komen Race for the Cure coordinator for the Tidewater area for Team Pier1.
- Ronald McDonald House, coordinated donation efforts for all Pier 1 Teams and arranged a tour of the house and transportation of all donations.
- Trainer, train the trainer of new programs such as our schedule program Teamworks, Dayforce training and Pier 1’s Best Seller Programs.
Timeline
General Manager
Old Navy
07.2020 - Current
District Manager
Pier 1
02.1999 - 03.2007
General Manager
Pier 1
02.1983 - 03.2020
High School Diploma - undefined
Green Run High School
High School Diploma - Marketing
Old Dominion University
Business Management
Tidewater Community College