Pamela Perez Vasquez
Roseville,CA
Summary
Driven Shift Lead Manager with 5 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
McDonald's
09.2020 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Trained and mentored new employees to maximize team performance.
- Managed staff hiring, training and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
Office Assistant
Color Custom Creations
06.2021 - 07.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Monitored and tracked budgets and expenses.
- Supported staff on special assignments and ad hoc projects.
- Helped complete projects to keep production going.
Education
High School Diploma -
Roseville High School
Roseville, CA05-2021
Skills
- Team motivation
- Employee training
- Energetic and enthusiastic
- Accurate cash and check handling
- Customer service
- Positive attitude
- Time management
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant
Color Custom Creations
06.2021 - 07.2023
Shift Lead Manager
McDonald's
09.2020 - Current
High School Diploma -
Roseville High School
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