Pamela Polanco
HR Specialist
Philadelphia,PA
Summary
Human resources professional with five years of experience in a large corporate setting. Seeking an HR Specialist role to continue providing excellent onboarding support for new hires and serve as a professional development resource for current staff.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Human Resources Assistant
Independent Kareblazers LLC
Fountain Hill, PA
02.2022 - Current
- Coordinated post jobs on Axiscare and other job boards creating a virtual environment 100%
- Conducted video interviews (Zoom or Teams) with candidates shortening hiring time by 90% and creating potential employee flexibility
- Review prospective candidates and identify good potential team members
- Planned events parties, major meetings, and dinners sending out virtual invites via email; texts increasing response rates by 99%
- Executed interviewing 15+ applicants per week
Business Development Manager
Comcast-NBC Universal
Philadelphia, PA
08.2021 - 04.2022
- Methodically manage a pipeline of 30+ customers using strong organizational skills, keeping updated on product knowledge, industry information and competitive landscape
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability establishing a 96% closing rate
- Negotiated, prepared and signed contracts with clients increasing installation dates closing by 96%
- Reached out to potential customers via telephone, & email
Bartender/Server
Queen City BBQ
Allentown , PA
02.2018 - 09.2021
- Delivered world-class customer service by applying a courteous and polite tone to 20+ patrons daily, converting 30 % prospective customers
- Organized supplies, ice, trays, silverware, special sauces and delivery items during slow periods to restock creating a smooth transition during busy hours or the following shifts
- Applied comprehensive knowledge of wine, & IPAs beer to increase daily beverage sales while educating clients of our daily beverages
- Assembled and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
Premier Banker II/ New Hire Coach
Wells Fargo
Bethlehem, PA
09.2013 - 02.2018
- SAFE Registered
- Exceeded sales quota of 120% by generating sales from inbound calls and follow-up with potential customers, promoting products and services
- Illustrated innate customer service skills through rapport building and strong interpersonal skills, scoring 5 out of 5 stars for customer satisfaction surveys and boasting success as a top performer increasing sales by 20%.
- Coached new hires 15+ by providing coaching in strategies for winning in metric, building team and strengthening team players through effective practice sessions during personal coaching
Broker/Producer Licensed Health Agent
The Hartford
Allentown , PA
01.2011 - 09.2013
- Licensed in all 50 states
- Assist callers in determining which health care option fits their needs
- Educating them on Medicare Supplements & Medicare Rx
- Assist in enrollment process, taking payments, open claims, checking application status, and ensuring of other benefits, make outbound calls welcoming new members to ensure that they are satisfied, both in English and Spanish.
Human Resources Assistant
Sears
Whitehall , PA
09.2008 - 01.2011
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted with on-boarding process of Number 20+ new hires.
Education
Bachelor of Science - Business Marketing
DeSales University
Center Valley, PA 01.2018 - 01.2021
Minor In English - English
DeSales University
Center Valley, PA 01.2018 - 01.2020
Skills
Problem Solving
Good Communicator
Analytical Problem Solver
Optimistic
Attention Detail
Human Resources Information Systems
Microsoft Expert( Word, Excel, PowerPoint,Teams)
Active Listening
Compensation and benefits
Certification
Business Analysis and Analytics. Simplilearn|IBM - 6 Months Bootcamp-Currently Attending
Timeline
Business Analysis and Analytics. Simplilearn|IBM - 6 Months Bootcamp-Currently Attending
01-2023
Human Resources Assistant
Independent Kareblazers LLC
02.2022 - Current
Business Development Manager
Comcast-NBC Universal
08.2021 - 04.2022
Bartender/Server
Queen City BBQ
02.2018 - 09.2021
Bachelor of Science - Business Marketing
DeSales University
01.2018 - 01.2021
Minor In English - English
DeSales University
01.2018 - 01.2020
Premier Banker II/ New Hire Coach
Wells Fargo
09.2013 - 02.2018
Broker/Producer Licensed Health Agent
The Hartford
01.2011 - 09.2013
Human Resources Assistant
Sears
09.2008 - 01.2011