Pamela Proudfoot
South Lyon,MI
Summary
Adept Training and Deployment Specialist with a proven track record at Trinity Health, enhancing system deployments and user training effectiveness. Leveraged exceptional communication and problem-solving skills to reduce employee turnover and streamline processes. Demonstrates unparalleled attention to detail and organizational abilities, ensuring compliance and continuous improvement in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Training and Deployment Specialist
Trinity Health
09.2019 - Current
- Implemented continuous improvement initiatives, regularly reviewing deployment processes for potential enhancements
- Analyzed user feedback to identify opportunities for future improvements in deployed systems or services
- Helped developed comprehensive documentation to support end-users during the transition to new systems or software updates for systems such as HealthQuest, Cerner, Athena, Reassurance Plus, and Trac
Health Quest Trainer
Trinity Health/St. Joseph Mercy Health System
06.2004 - 08.2019
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks
- Scheduled and taught in class courses to increase learning opportunities
- Developed customized training materials for various industries, ensuring relevance to the target audience
- Contributed to reductions in employee turnover by revamping training programs
- Analyzed and evaluated training effectiveness and program outcomes
- Utilized variety of instructional design methodologies to create effective learning experiences
- Developed job-specific competencies and performance standards
- Built and maintained professional relationships with hospital departments
Claims Processing Representative
Trinity Health/St. Joseph Mercy Health System
06.2000 - 05.2004
- Reviewed and processed medical insurance claims accurately and efficiently
- Investigated and resolved discrepancies in claims to ensure timely payment
- Communicated with Healthcare providers and insurance companies to gather necessary documentation
- Maintained up to date knowledge of Medicare and other payer insurance polices and regulations to ensure compliance
Customer Service Representative
Trinity Health/St. Joseph Mercy Health System
11.1999 - 06.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
Education
Certified Professional Coder - Apprentice - Medical Professional Coding
AAPC
Online Program06.2024
Bachelor of Arts - Health Administration
Eastern Michigan University
Ypsilanti, MI09.2004
Skills
- Customer Support
- Application support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Software Deployment
- Multitasking Abilities
- Reliability
Affiliations
- Health Care Finance Management - HFMA Member
Timeline
Training and Deployment Specialist
Trinity Health
09.2019 - Current
Health Quest Trainer
Trinity Health/St. Joseph Mercy Health System
06.2004 - 08.2019
Claims Processing Representative
Trinity Health/St. Joseph Mercy Health System
06.2000 - 05.2004
Customer Service Representative
Trinity Health/St. Joseph Mercy Health System
11.1999 - 06.2000
Certified Professional Coder - Apprentice - Medical Professional Coding
AAPC
Bachelor of Arts - Health Administration
Eastern Michigan University