Pamela Rhymes
Callahan
Summary
Detail-oriented Room Inspector with expertise in quality assurance and team leadership. Proven track record in enhancing guest satisfaction through effective collaboration and adherence to safety compliance.
Overview
8
8
years of professional experience
Work History
Room Inspector/Supervisor
Marriott International, Inc. The Rit Carlton
Amelia Island
02.2017 - 07.2025
- Conducted thorough inspections of guest rooms for cleanliness and maintenance.
- Collaborated with housekeeping staff to ensure quality service standards were met.
- Oversaw room readiness by verifying supplies and amenities were fully stocked.
- Assisted in training new inspectors on company policies and inspection protocols.
- Reported deficiencies and maintenance issues to the appropriate departments promptly.
- Ensured compliance with safety and sanitation regulations throughout the property.
- Provided feedback to staff to enhance overall guest satisfaction and experience.
- Taught cleaning procedures to housekeeping staff.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Checked quality of guest room restocking by reviewing toiletries, amenities, and furnishings.
- Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
- Verified that all electrical outlets were functioning properly.
- Assisted guests with requests by communicating with other team members.
- Reported any damages or maintenance needs to the appropriate personnel.
- Scheduled cleaning services for vacated rooms in accordance with occupancy levels.
- Responded promptly to customer complaints related to room conditions or services provided.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Education
High School Diploma -
Baldwin Jr. Sr. High
Jacksonville, FL05-1988
Skills
- Room inspection
- Quality assurance
- Team leadership
- Customer service
- Safety compliance
- Housekeeping collaboration
- Time management
- Attention to detail
- Performance feedback
- Maintenance reporting
- Training facilitation
- Problem solving
- Communication skills
- Managing cleaning standards
- Task assignment
- Process improvement
Timeline
Room Inspector/Supervisor
Marriott International, Inc. The Rit Carlton
02.2017 - 07.2025
High School Diploma -
Baldwin Jr. Sr. High
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