PAMELA R. JOHNSON
Pathways
Hollywood,USA
1
Certification
24
years of professional experience
Driven and cooperative individual with strong ability to connect and collaborate with diverse populations in any setting. Demonstrates patience, empathy, and persuasive communication skills to effectively support and motivate clients through their journey. Dynamic professional with a proven track record of driving profit growth by 90% at Good Lock Storage. Adept at creating personalized care plans, fostering supportive environment, and working seamlessly with interdisciplinary teams to achieve client-centered goals. Brings genuine enthusiasm for helping others and excels in dynamic, people-focused roles.
Work History
Consumer Support Rehabilitation Associate
1 Year- Coordinated transportation services for clients, ensuring timely attendance at appointments and therapies to enhance rehabilitation outcomes.
- Monitored client progress on a regular basis and documented changes in behavior or skill level.
- Monitored and documented client progress regularly, identifying behavioral or skill changes to inform rehabilitation strategies.
- Coordinated transportation services for clients who needed assistance getting back and forth from appointments or therapies.
- Collaborated with other healthcare professionals such as doctors, nurses, psychologists. to ensure quality care for clients.
- Assisted in the development of new programs designed to meet the needs of disabled individuals.
- Maintained accurate records of all services provided including documentation of daily notes and progress reports.
- Ensured compliance with applicable laws related to health care privacy when dealing with confidential information.
- Facilitated referrals for medical or psychological evaluations and treatments.
- Participated in job development and placement programs, connecting clients with prospective employers and assessing job placement success to improve future opportunities.
- Managed budgets and direct case service allocations, authorizing expenditures and payments.
Patient Care Coordinator Floater
2 Years 6 Months- Traveling to all affiliated offices filling in for staff and assisting in helping in all capacities to fulfill a smooth coordination of daily flow for patients and staff
- Trained new and existing staff on procedures and protocols to enhance team performance.
- Assist in reducing and recouping denied claims
- Attended training and professional development opportunities to stay abreast of new developments in health care with updated knowledge of medical terminology to best classify procedures, understand physician notes and answer patient questions to relay information to patients regarding lab tests, procedures and appointments
- Maintained personal accountability to comply with organization guidelines and health care laws and regulations to safeguard confidentiality of patient information by consistently following patient protection standards
- Collaborated with departments, providers, families, and caregivers to expedite scheduling of tests, procedures, and consultations for efficient patient care
- Secured health care data to respect rights of patients and maintain confidentiality by safeguarding patient privacy with consistent adherence to HIPAA protocols
- Recorded patient data in EMR system with strict compliance to regulatory requirements
- Obtain pre-authorizations to remove patient barriers to health care and work with insurance companies to obtain approvals or contest denials
- Interviewed patients and caregivers to build rapport and resolve care-related inquiries, ensuring satisfactory resolutions
- Analyzed patient financial data to determine payment needs and eligibility for assistance
- Translated medical jargon into information patients and families to orient and educate about treatment programs to understand by interacting with them
- Greeted patients, pharmaceutical representatives, and visitors at the doctor's office to create a welcoming atmosphere.
- Scheduled patient appointments, sent notifications and handled coordinating with other practitioners on behalf of patients for rescheduling needs to transfer paperwork, set up tests and arrange specialist referrals
- Answered telephones, distributed mail, faxes, prepared patient files, balanced drawers, managed petty cash usage, reviewed and correctly recorded receipts of patients payments
- Served as a reliable liaison between patients and health care providers to obtain and relay information and messages in a timely manner
- Verified data and scanned into document imaging software processing all requests inside and outside sources
- Assisted patients through registration process and coordinated with clinical staff to ensure efficient patient flow.
- Managed office inventory to prevent shortages and disruptions to operations
Manager
12 Years- Contributed to business owner’s strategic initiatives for multiple facilities on the east coast
- Planned and executed strategies to increases business and drive profit growth upward by 90% while negotiating pricing and fees, ensuring the continuation and enhancements of services 100%
- Planned and executed strategies to increase business and drive profit growth upward by 90% while negotiating pricing and fees, ensuring the continuation and enhancements of services 100%
- Analyzed industry trends to identify and leverage opportunities for 50% business expansion
- Prepared schedules and assignments to meet short and long term business demands
- Managed legal requirements for business operations while keeping paperwork current with internal standards
- Decreased expenses, implementing policies to reduce waste and streamline workflows to control labor and expense costs
- Tracked buying trends and customer needs to provide actionable insights for profit improvement.
Medical Assistant/Floater
5 Years 3 Months- Assisted the doctor and team to provide optimal patient care and maintain smooth daily operations of the practice.
- Assisted the surgeon with patient surgery and recovery while performing the same duties as at the previous employer.
- Assisted ophthalmologists in patient examinations and procedures, ensuring smooth workflow and patient comfort.
- Administered medications and injections as directed, maintaining compliance with safety protocols.
- Managed patient scheduling and follow-ups, optimizing office efficiency and reducing wait times.
Medical Assistant/Floater
3 Years 3 Months- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork, completed intakes, measuring vital signs, documenting symptoms and applying treatments
- Aided clinicians during various in-office procedures, ensuring smooth operations and patient comfort.
- Educated family and caregivers on treatments and warning signs of complications to enhance patient recovery and understanding of prescribed medications and procedures
- Compiled laboratory and x-ray reports, hospital notes and other pertinent data, documented information required for patient’s specimens and tests completed
- Compiled and documented laboratory and x-ray reports, hospital notes, and pertinent data to ensure accuracy for patient specimens and tests
- Operated x-ray, electrocardiogram with equipment to administer routine diagnostic test
- Operated x-ray and electrocardiogram equipment to administer routine diagnostic tests, ensuring high-quality imaging for accurate assessments
- Handled minor treatment needs and basic wound care
- Addressed minor treatment needs by performing basic medical interventions under clinician supervision. and basic wound care
- Kept facility stocked with necessary supplies, equipment and instruments to maintain proper inventory and equipment ready for use through scheduled cleaning and sterilization
Education
Department of Psyhchiatry, Evidence-Based Practice - Department of Psychiatry,Evidence Based Practice
CPR - Life Support And Heartsaver First Aid
Skills
Document Management
Presentation Development
Office software
Quality improvement
Financial Records Oversight
Budget Control
Complaint resolutiontt
New Business Expansion
Financial oversight
Policy execution
Task prioritization
Business development
Time Management
Effective communication
Task management
Financial Monitoring
Productivity metrics
Team Leadership
Strong Communication
Critical thinking
Effective communication
Adaptability and flexibility
Reliability
Cognitive rehabilitation
Word Documents
Excel Software
Quality assurance
Microsoft Office Software
Teams Software
Resolving Complain
Task Amortization
Analytical thinking
Cognitive retraining
Verbal communication
Multitasking Abilities
Reliability
Effective communication
Time optimization
Self motivation
Staff management
Microsoft Office Software
Certification
- DLA20
- CPR
Timeline
Consumer Support Rehabilitation Associate
Pathways
10.2024 - 10.2025Read More
Patient Care Coordinator Floater
Pivot/Athletico Physical Therapy
04.2022 - 10.2024Read More
Manager
Good Lock Storage
04.2010 - 04.2022Read More
Medical Assistant/Floater
Consulting Opthalmology
02.2005 - 05.2010Read More
Medical Assistant/Floater
Southern Maryland Opthalmology
02.2002 - 05.2005Read More
College of Southern Maryland
Read More
University of Maryland
Department of Psyhchiatry, Evidence-Based Practice from Department of Psychiatry,Evidence Based Practice
Read More
American Heart Association
CPR from Life Support And Heartsaver First Aid
Read More