Pamela Rogers
Pansey,AL
Summary
Dynamic Customer Service Manager with a proven track record at Winn-Dixie, excelling in problem-solving and customer satisfaction. Successfully reduced complaints through proactive solutions and effective team management. Skilled in Microsoft Excel and staff training, fostering a collaborative environment that enhances service quality and drives loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Winn-Dixie
01.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Pricing Specialist
Winn-Dixie
03.2008 - 01.2020
- Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
- Collaborated with sales and marketing teams to establish competitive pricing strategies, resulting in increased market share.
- Achieved increased customer satisfaction by implementing strategic pricing solutions for complex projects.
- Developed customized pricing solutions to meet unique client needs, fostering long-term business relationships.
- Provided training and support to junior team members, ensuring they were equipped with the necessary skills and knowledge to succeed in their roles as pricing specialists.
Education
High School Diploma -
Headland High School
Headland, AL05.1997
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Exceptional telephone etiquette
- Staff training
- Training and coaching
- Skilled multi-tasker
Timeline
Customer Service Manager
Winn-Dixie
01.2020 - Current
Pricing Specialist
Winn-Dixie
03.2008 - 01.2020
High School Diploma -
Headland High School
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