Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Pamela Ross

Federalsburg,MD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Associate Agent

Susan Lynch Agency
06.2022 - Current
  • Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
  • Expanded client base through proactive outreach and effective networking strategies.
  • Negotiated favorable contract terms for clients, securing advantageous deals in their home searches.

Account Manager

Lorry Industries
11.2017 - 06.2023
  • Streamlined shipping processes by implementing efficient packing and tracking systems.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Coordinated international shipments by researching customs regulations and preparing necessary documentation.

Associate Agent

Conley Agency
04.2009 - 11.2017
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Skills

  • Customer Relationship Development
  • Organizational skills
  • Conflict resolution
  • Customer Needs Determination
  • Strong communication
  • Attention to detail

Certification

Maryland and Delaware Property & Casualty License

Maryland and Delaware Life & Health License

Timeline

Associate Agent

Susan Lynch Agency
06.2022 - Current

Account Manager

Lorry Industries
11.2017 - 06.2023

Associate Agent

Conley Agency
04.2009 - 11.2017

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Pamela Ross