Pamela Ross
Federalsburg,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Associate Agent
Susan Lynch Agency
Federalsburg, MD
06.2022 - Current
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Expanded client base through proactive outreach and effective networking strategies.
- Negotiated favorable contract terms for clients, securing advantageous deals in their home searches.
Account Manager
Lorry Industries
Denton, MD
11.2017 - 06.2023
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
Associate Agent
Conley Agency
Harrington, DE
04.2009 - 11.2017
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Skills
- Customer Relationship Development
- Organizational skills
- Conflict resolution
- Customer Needs Determination
- Strong communication
- Attention to detail
Certification
Maryland and Delaware Property & Casualty License
Maryland and Delaware Life & Health License
Timeline
Associate Agent
Susan Lynch Agency
06.2022 - Current
Account Manager
Lorry Industries
11.2017 - 06.2023
Associate Agent
Conley Agency
04.2009 - 11.2017