Pamela Sanchis
Captain Cook,USA
Summary
Administrative professional with over 30 years of experience in clerical and office support roles, complemented by leadership and management responsibilities. Possesses more than 22 years of specialized expertise in the legal field as a legal assistant/paralegal, showcasing strong skills in document preparation, case management, and client relations. Proven ability to streamline processes and enhance operational efficiency while maintaining a client-focused approach. Committed to delivering high-quality support and fostering positive relationships within fast-paced environments.
Overview
20
20
years of professional experience
Work History
Cargo Agent
Hawaiian Airlines
Kailua-Kona, HI
01.2023 - Current
- Handle inbound and outbound cargo operations, including shipment acceptance, documentation processing, receiving and delivering shipments, customer service support for domestic and international freight.
- Operate cargo handling equipment such as forklift, pallet jacks, and tugs/carts, performs clerical duties, maintain accurate transaction records, and ensured compliance with airline, safety, and regulatory requirements.
- Served as Cargo Integration Ambassador, representing the KOA Cargo Station by supporting organizational change initiatives, communicating updates, addressing employee concerns, and collaborating with group and change management teams to ensure a smooth transition and successful implementation.
- Training Coach for new hires in iCargo; mentor and support new agents by reinforcing training concepts guiding daily job performance and encouraging skill development to ensure successful transition into operational duties.
- IAM 141 Shop Steward; representing employees in workplace matters, resolving grievances, communicating union policies, and advocating for fair and contract-compliant working conditions.
Paralegal
Self-Employed
Captain Cook, HI
01.2016 - Current
- Draft pleadings, legal documents, and proposed orders for filing via in-person submission and/or through the Judiciary Electronic Filing System (JEFS).
- Coordinate and schedule client appointments and court hearings.
- Maintain and organize client files to ensure accuracy and confidentiality.
- Perform data entry and prepare monthly legal billing.
- Commissioned Notary Public, State of Hawai’i
Constituent Service Specialist
Office of the Governor – State of Hawai’i
Captain Cook, HI
01.2019 - 01.2022
- Managed high-volume inbound and written inquires from constituents, providing timely, professional responses across multiple channels including in-person, email, and phone.
- Resolved complex and escalated concerns by researching issues, coordinating with appropriate departments, and ensuring follow-through to completion.
- Maintained accurate documentation of interactions, actions taken, and outcomes to ensure accountability and service consistency.
- Drafted official correspondence, including special messages and certificates, ensuring accuracy, professionalism, and adherence to established guidelines.
- Collaborated with cross-functional teams across multiple locations to address community concerns and support consistent service delivery.
- Demonstrated strong interpersonal and communication skills when handling sensitive or high-impact issues, maintaining a calm and solution-focused approach.
Paralegal
Robert D.S. Kim, Inc.
Kealakekua, HI
01.2006 - 01.2016
- Managed daily office operations, including supervision of 3-4 staff members.
- Handled accounts payable and receivables, and reconciliation of the firm’s client trust account.
- Maintained attorney calendars, scheduling appointments and court hearings.
- Drafted pleadings, legal documents, and proposed orders for filing via in-person and through the Hawai’i State Judiciary Electronic Filing System (JEFS).
- Conducted legal research and communicated directly with clients and attorneys.
- Assisted with special projects, including preparation of presentations to the Chief Justice for the West Hawai’i Courthouse and provided staff support for Courts in the Community.
- Commissioned Notary Public, State of Hawai’i
Education
Bachelor of Arts - Business Administration
University of Hawai‘i – West O‘ahu
05.2024
Associate of Arts - Liberal Arts
Leeward Community College
12.2021
Skills
- Strong verbal and written communication
- Collaborative team player
- Effective time management
- Leadership and decision-making
- Adaptability in fast-paced environments
- Quick learner with problem-solving ability
- 10-Key by Touch
- Typing Speed: Approximately 75 WPM
- Microsoft Office Suite
- Adobe Acrobat DC & Professional
- CLIO Case Management Software
- SmartKargo
- ICargo System
Timeline
Cargo Agent
Hawaiian Airlines
01.2023 - Current
Constituent Service Specialist
Office of the Governor – State of Hawai’i
01.2019 - 01.2022
Paralegal
Self-Employed
01.2016 - Current
Paralegal
Robert D.S. Kim, Inc.
01.2006 - 01.2016
Associate of Arts - Liberal Arts
Leeward Community College
Bachelor of Arts - Business Administration
University of Hawai‘i – West O‘ahu