PAMELA SAUNDERS
Brandywine,MD
Summary
Dynamic Certified Notary Signing Agent & Technical Account Manager with a proven track record, Serving within the State of Maryland (Honorable Agent Services) & Timothy Branch 55+ Community. Excelled in enhancing customer satisfaction and streamlining operations, leveraging strong communication skills and notary public certification. Achieved significant improvements in client engagement and operational efficiency through innovative solutions and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Timothy Branch 55+ Community
10.2023 - Current
- Conducted and Managed the Onboarding of Timothy Branch (TB) 55+ Community Members' Accounts, Maintaining High Levels of Organization and Prioritization
- Have Experience using Bigin CRM to Manage Community Members' Accounts
- Worked With Timothy Branch 55+ Management Team, to promptly respond to Members' inquiry requests, to Increase Community Members' satisfaction, by addressing concerns and providing effective solutions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Established Network Communication Applications to Allow 55+ Community Members to Promote Community Activities and Members' Communication
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Conducted regular account reviews to proactively identify areas of improvement and implement necessary changes.
- Delivered exceptional customer support by resolving complex technical challenges in a timely manner.
- Ensured timely issue resolution by coordinating resources effectively across departments when needed.
- Engaged in tool and process improvements to streamline customer success activities and services.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Established and updated 55+ Community Members Initial Applications.
- Developed and implemented product marketing plans to reach target customers.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Certified Notary Signing Agent
Honorable Agent Services
07.2021 - Current
- Enhanced client satisfaction by providing thorough and accurate notary services in a timely manner.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Collaborated with attorneys and other professionals for seamless execution of legal transactions requiring notarization.
- Conducted thorough research on legal requirements for each document type, ensuring accuracy and adherence to state-specific guidelines.
- Reduced errors in notarizations by implementing a meticulous review process before affixing seals and stamps to documents.
- Developed strong relationships with local businesses, expanding the notary signing agent''s client base through referrals and networking.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Streamlined the document signing process for improved efficiency and reduced client wait times.
- Increased client retention by providing exceptional customer service, fostering long-term relationships with repeat customers seeking notary services.
- Provided Assistance to clients in understanding complex legal documents, per state and national notarial requirements
- Stayed current on industry trends and changes in notary laws to provide up-to-date service offerings to clients.
- Verified signer identity using various forms of identification such as passports or driver''s licenses before proceeding with any transaction; this ensured compliance with state laws while protecting clients from potential fraud.
- Ensured accuracy of all notarized documents by diligently reviewing each page before applying the notary seal.
- Educated clients on the importance of proper identification when seeking notary services, reinforcing best practices within the community.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
- Improved workflow processes by implementing digital tools for scheduling appointments and storing signed documents securely online.
- Effectively managed multiple priorities while meeting deadlines in a fast-paced environment, resulting in increased productivity overall.
- Maintained strict adherence to state regulations, ensuring all notarized documents were legally binding and compliant.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Provided guidance to customers to facilitate completion of notarial documents.
- Administered oath to document signers to obtain affirmation of truth.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Examined documents for accuracy, completion and compliance before notarizing.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents and identifying credentials for all parties.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Updated journal with names and dates for permanent record.
- Set up and managed appointments for client notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Met with clients in approved environment to witness signings.
- Utilized specialized software to accurately track notary services performed.
Education
Master of Science - Information Technology
Capella University
Massachusetts10-2016
Bachelor of Science - Business And Paralegal Studies
University of Maryland University College
College Park, MD05-1990
Skills
- Notary public certification
- Strong communication skills
- Real estate
- Deed of trust comprehension
- Title insurance
- Loan document expertise
- Affidavit processing
- Loan package preparation
- Acknowledgment execution
- Closing statement review
- Signing agent accreditation
- Settlement statement examination
- Power of attorney recognition
- Customer service
Certification
- National Notary Association (NNA) Certified Notary Signing Agent
- National Notary Association (NNA) Certified Notary Public
- State of Maryland Certified Title Insurance Processor Independent Contractor (TIPIC)
- State of Maryland Certified Notary Public
Timeline
Technical Account Manager
Timothy Branch 55+ Community
10.2023 - Current
Certified Notary Signing Agent
Honorable Agent Services
07.2021 - Current
- National Notary Association (NNA) Certified Notary Signing Agent
- National Notary Association (NNA) Certified Notary Public
- State of Maryland Certified Title Insurance Processor Independent Contractor (TIPIC)
- State of Maryland Certified Notary Public
Master of Science - Information Technology
Capella University
Bachelor of Science - Business And Paralegal Studies
University of Maryland University College
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