Pamela Schabert
Mankato,MN
Summary
Detail-oriented Patient Access Representative with extensive experience in electronic records management and insurance verification. Committed to ensuring HIPAA compliance and enhancing patient registration efficiency.
Overview
35
35
years of professional experience
Work History
Patient Access Representative
Mayo Clinic Health System
Mankato, MN
08.1991 - Current
- Verified insurance coverage for services to ensure accurate patient billing.
- Registered patients through face-to-face interviews to collect demographic, insurance, and medical information.
- Completed pre-registration tasks by verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Supported smoother patient flow through streamlined check-in procedures.
- Applied HIPAA privacy and security standards when handling patient information.
- Protected patient confidentiality and followed HIPAA requirements consistently.
- Responded to patient questions by phone, email, and in person.
- Scanned documents into electronic medical records system.
- Clarified admission forms and policies to facilitate informed consent from patients.
- Processed patient responsibility estimates determined by insurance during pre-registration.
- Participated in training sessions to enhance knowledge of healthcare policies and registration software. to stay current on healthcare policies and registration software.
- Supported patient registration by verifying required documentation was collected and filed properly.
Education
Secretarial -
South Central College (Mankato Technical College
North Mankato, MN05-1987
Skills
- insurance verification
- patient registration
- Pre-registration processing
- check-in procedures
- HIPAA compliance
- Electronic records
- customer service
Timeline
Patient Access Representative
Mayo Clinic Health System
08.1991 - Current
Secretarial -
South Central College (Mankato Technical College