Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Sebastian

Norwalk,CT

Summary

Over 36 years of professional experience including insurance, food service and trade shows, with expertise in sales, office administration and event planning.

Resourceful Coordinator with background providing office management and customer and administrative support. Polished in scheduling meetings, maintaining calendars, answering phones and updating databases. Proficient in various software and report generation.

Organized and knowledgeable Registered Nurse experienced in treating and caring for patients. Successful in providing fast and accurate assessments and working calmly under pressure. Recognized for collaborating well with doctors to maintain top-notch healthcare practices.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Certified Nurse Aid (CNA)

Waveny LifeCare Network
New Canaan , CT
01.2023 - Current
  • Assessed patients' health condition and documented observations in medical records.
  • Provided direct patient care, including wound care, administering medications, and taking vital signs.
  • Developed individualized plans of care to address specific needs of each patient.

Executive Administrative Professional

Sterling Investment Partners, LLC
Westport, CT
08.2019 - 03.2020
  • Executive administrative assistant to managing member of a private multi-billion-dollar investment firm
  • Duties included answering time sensitive e-mails, scheduling, and overseeing wire transfers.
  • Managed executive calendar and coordinated meetings, travel arrangements, and appointments.
  • Organized office operations and procedures to ensure efficiency in the workplace.
  • Greeted visitors and managed incoming calls in a professional manner.
  • Maintained confidential files related to personnel records, organizational policies and procedures manual updates and other sensitive information.
  • Reviewed incoming mail and documents before delivering them to executives for further action or follow-up if necessary.
  • Served as primary point of contact for external vendors regarding invoices payments or any other administrative matters that may arise.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Benefits Administrator

Employee Benefit Solutions, LLC
Wilton, CT
11.2017 - 12.2018
  • Verify medical benefits from hospitals, doctors, pharmacies, and dentists
  • Scan daily claims into Zilla.
  • Processed invoices related to employee benefit plans in order to ensure timely payments were made.
  • Delegated work to staff, setting priorities and goals.

Attorney Co-Chair/assistant (Part-Time)

Giaimo Associates, LLP
New York, NY
06.2008 - 06.2017
  • Assistant to Attorney with research to an ongoing case.
  • Drafted and reviewed pleadings, motions, briefs and other legal documents for court filings.
  • Attended hearings, mediations and negotiations on behalf of clients.
  • Investigated facts and prepared detailed reports on findings related to civil matters.
  • Represented clients at trial proceedings before judges or juries.
  • Developed case strategy plans based on the evidence presented by client's witnesses.
  • Compiled evidence from sources for use in court trials.
  • Assisted attorneys in preparing for hearings, depositions or trials by organizing files containing notes, documents and other materials needed for the proceedings.
  • Performed complex legal research to prepare for cases or arbitration.
  • Argued clearly, logically and persuasively in written and oral form.
  • Attended meetings as required by chair or other stakeholders involved in the event organization process.
  • Prepared presentations summarizing key points from previous meetings or events attended by chair.

Resource Coordinator/Office Manager

Northwestern Mutual
Westport, CT
04.1999 - 03.2008
  • Provided administrative support to financial advisors including travel arrangements, sales leads, applications, and spreadsheet updates
  • Coordinated policy applications for life, disability, health, and long-term care, including arrangement of physicals and interface with underwriters
  • Organized classes for new agents and licensing, requiring set-up of LAN lines for up to 30 laptops
  • Planned and coordinated special events including facility layout, meal/beverage planning, invitations, guest speakers, and set-up of audio/visual equipment
  • Reviewed all applications and policies for compliance and accuracy to ensure timely policy delivery
  • Ran office operations to support up to 30 agents and administrative assistants
  • Worked with outside printers to facilitate the preparation of promotional materials and updated/maintained client database.
  • Organized events related to resource management activities such as conferences or seminars.
  • Coordinated the recruitment process for new resources, including interviewing and onboarding.
  • Developed strategies for training and development of current resources.
  • Contacted job applicants to inform of application status.
  • Scheduled or conducted new employee orientations.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Hired employees and processed hiring-related paperwork.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Account Executive

Technology Marketing Corporation
Norwalk, CT
01.1997 - 01.1999
  • Marketed trade show space to major companies, as well as small to mid-size businesses
  • Sold out 3 major trade shows, generating $2.2 million in sales revenue.
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Gathered company and contact information to compile data for current and potential customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Owner/Founder

Connecticut Glove Company
Norwalk, CT
01.1989 - 01.1993
  • Marketed gloves to industrial sites, as well as food preparation/management companies
  • Maximized order value by targeting key accounts in New York City
  • Established relationships with major accounts including Co-op City, Rockefeller Center, The World Trade Center, Stew Leonard’s, and US Surgical Corporation.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Reviewed legal documents related to business operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Kept records for production, inventory, income and expenses.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
  • Negotiated contracts with vendors and suppliers for optimal pricing structure.
  • Participated in small business training and development to increase company development and exposure.

General Manager

Pamela’s Country Kitchen
Westport, CT
01.1986 - 03.1989
  • Managed a restaurant with responsibility for all operating functions, attracting celebrity clientele
  • Expanded business to include event planning and catering for business luncheons, meetings, and private parties.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Delegated work to staff, setting priorities and goals.

Education

Training and Certification -

Kathleen M. Fruin RN, School of Nursing accelerated nursing program
03.2023

Certified Travel Counselor (CTC) -

THE TRAVEL INSTITUTE
06.2012

Destination Specialist, India -

THE TRAVEL INSTITUTE
06.2012

Travel Careers, Certificate -

NORWALK COMMUNITY COLLEGE
12.2011

Graduate, Executive Administration Program -

KATHERINE GIBBS
01.1991

Skills

  • Microsoft Windows
  • Microsoft Word
  • Access
  • Vital signs monitoring
  • Compassionate Care
  • Chart updating

Certification

  • CNA Certification #:CT091315209E
  • Travel Careers Certificate
  • Series 7 (Pending)
  • Life & Health Certificate Training

Timeline

Certified Nurse Aid (CNA)

Waveny LifeCare Network
01.2023 - Current

Executive Administrative Professional

Sterling Investment Partners, LLC
08.2019 - 03.2020

Benefits Administrator

Employee Benefit Solutions, LLC
11.2017 - 12.2018

Attorney Co-Chair/assistant (Part-Time)

Giaimo Associates, LLP
06.2008 - 06.2017

Resource Coordinator/Office Manager

Northwestern Mutual
04.1999 - 03.2008

Account Executive

Technology Marketing Corporation
01.1997 - 01.1999

Owner/Founder

Connecticut Glove Company
01.1989 - 01.1993

General Manager

Pamela’s Country Kitchen
01.1986 - 03.1989

Training and Certification -

Kathleen M. Fruin RN, School of Nursing accelerated nursing program

Certified Travel Counselor (CTC) -

THE TRAVEL INSTITUTE

Destination Specialist, India -

THE TRAVEL INSTITUTE

Travel Careers, Certificate -

NORWALK COMMUNITY COLLEGE

Graduate, Executive Administration Program -

KATHERINE GIBBS

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