Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Gonzales

San Antonio,Texas

Summary

Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Lifecare Pharmacy Network
San Antonio, TX
07.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Walgreen's Pharmacy
San Antonio, TX
08.2015 - 04.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.

Cashier

Circle K
San Antonio, Texas
03.2014 - 06.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Cashier

Dollar General
San Antonio, Texas
08.2013 - 03.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Pharmacy Technician Certificate - Pharmacy Technician

Southern Careers Institute Inc
San Antonio, TX
07.2015

High School Diploma -

Memorial High School San Antonio Tx
San Antonio, TX
06.2013

Skills

  • Patient Profile Setup
  • Wholesale Ordering
  • Prescription Filling and Labeling
  • Organization and Prioritization
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Information Updates
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Operational Efficiency
  • Inbound and Outbound Calling

Timeline

Pharmacy Technician

Lifecare Pharmacy Network
07.2019 - Current

Pharmacy Technician

Walgreen's Pharmacy
08.2015 - 04.2019

Cashier

Circle K
03.2014 - 06.2015

Cashier

Dollar General
08.2013 - 03.2014

Pharmacy Technician Certificate - Pharmacy Technician

Southern Careers Institute Inc

High School Diploma -

Memorial High School San Antonio Tx

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Virginia Gonzales