Pamela S. Hechinger
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
Home Depot
05.2025 - Current
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge, operational procedures, and customer service excellence.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Collaborated with management to execute strategic initiatives that align with corporate goals.
OUTSIDE SALES REPRESENTATIVE
Carter Lumber
03.2024 - Current
- Managed accounts by providing solutions that best fit the customer's needs.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Conducted presentations and product demonstrations to potential clients.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Developed and maintained relationships with clients to ensure repeat business.
PRO SALES MANAGER
Lowes Home Improvement store
02.2022 - 02.2024
- Directed account management for sizable firms with a focus on promoting Lowe's goods and solutions.
- Coordinated with nationwide teams on multiple state projects.
- Facilitated discussions to detect and resolve spending discrepancies.
- Boosted initial year's sales performance by over one-third compared to the previous year.
- Achieved a 46% increase in current year's sales against plan.
PROJECT SALES SPECIALIST
Lowes Home Improvement Store
02.2007 - 02.2022
- Educated customers on diverse home solutions and products.
- Schedules and oversees installations for timely completion.
- Promoted business growth by exceeding yearly objectives and securing returning customers.
MARKET SALES MANAGER
Lowes Home Improvment
06.2018 - 05.2019
- Managed a team of sales professionals by providing guidance, coaching, and feedback on performance metrics.
- Implemented strategies to increase customer service, resulting in increase in referrals.
- Provided leadership in developing creative solutions for challenging sales scenarios.
- Gained market share in new sales performance through aggressive team training.
STORE MANAGER
Today's Bedroom One
09.1994 - 08.2006
- Oversaw store sales and performance, including training new associates, setting sales goals, and merchandising.
- Ensured excellent customer satisfaction rates while accomplishing personal and store-wide sales objectives.
- Designed and launched an effective company-wide referral initiative.
- Earned title of Salesperson of the Year during years such as 1996, 1998, 2002, and again in 2004.
- Received store volume awards in multiple years including 1996, 1999, 2002, 2004 and 2005.
Education
General Studies
IUPUI
Indianapolis, Indiana01.2005
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Bradley-Bourbonnais High School
Bradley, Illinois01.1991
Skills
- Microsoft Office
- Microsoft Outlook
- Purchasing and Procurement
- Proposal development
- Competitive analysis
- Influencing skills
- Solution selling
- Client needs assessment
- Value-based selling
- Excellent communication
- CRM software usage
- Sales territory growth
- Problem-solving ability
- Key account development
- Sales presentations
- Teamwork and collaboration
Training
- Harry Friedman sales training course, 1996, 2002, 2004
- Ricardson Training course, 2022, 2023
Timeline
Assistant Store Manager
Home Depot
05.2025 - Current
OUTSIDE SALES REPRESENTATIVE
Carter Lumber
03.2024 - Current
PRO SALES MANAGER
Lowes Home Improvement store
02.2022 - 02.2024
MARKET SALES MANAGER
Lowes Home Improvment
06.2018 - 05.2019
PROJECT SALES SPECIALIST
Lowes Home Improvement Store
02.2007 - 02.2022
STORE MANAGER
Today's Bedroom One
09.1994 - 08.2006
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Bradley-Bourbonnais High School
General Studies
IUPUI
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