PAMELA SMITH
Atlanta,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Self Employed Service
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Telephone Customer Service Representative
Signius
01.2015 - 05.2017
- Fielded high-volume calls and answered inquiries, updated accounts and resolved concerns
- Documented information from customers to help determine causes of product or service problems
- Updated records with details of customer interactions and transactions
- Accepted high volume of inbound customer calls and maintained performance levels with strong call control skills.
Telephone Customer Service Representative
Direct Buy
01.2013 - 05.2014
- Sold products to customers during routine service calls using strong cross-selling abilities
- Set up, updated and canceled customer accounts in system
- Fielded high-volume calls and answered inquiries, updated accounts and resolved concerns
- Implemented new procedures quickly to stay on top of customer requirements and deliver exceptional service.
Education
Diploma - General Studies
Skills
- Account updating
- Customer satisfaction
- Sales referral coordination
- Product and service knowledge
- Inbound call management
- Verbal And Written Communication
- Data Entry
- Proofreading
Timeline
Telephone Customer Service Representative - Signius
01.2015 - 05.2017
Telephone Customer Service Representative - Direct Buy
01.2013 - 05.2014
Customer Service Representative - Self Employed Service
Martin Van Buren High School - Diploma, General Studies
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