Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Smith

Hicksville,NY

Summary

Proven Customer Service Specialist, adept in data entry and cash handling, enhanced U.S.P.S's client satisfaction through expert assistance and upselling techniques. Skillfully managed high-stress situations, achieving consistent sales targets and fostering customer loyalty. Excels in detail-oriented tasks, demonstrating a blend of hard and soft skills to drive positive outcomes and repeat business.

Overview

37
37
years of professional experience

Work History

Guest Service Representative

Target
11.2021 - Current
  • Assisted guests with resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Customer Service Representative

U.S.P.S
01.1988 - 09.2020
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Education

Hicksville High School
Hicksville, NY
06.1982

Skills

  • Data entry proficiency
  • Basic accounting
  • Data inputting
  • Cash handling experience
  • Detail Oriented

Timeline

Guest Service Representative

Target
11.2021 - Current

Customer Service Representative

U.S.P.S
01.1988 - 09.2020

Hicksville High School
Pamela Smith