Pamela Soss
Jericho,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
- Sales Operations AssistantSales Operations AssistantThe Toolstore · Full-timeThe Toolstore · Full-timeNov 2017 - Present · 6 yrs 4 mosNov 2017 - Present · 6 yrs 4 mosMineola,NY 11501Mineola,NY 11501
- Client Relationship SpecialistClient Relationship SpecialistBMW of Oyster BayBMW of Oyster BayNov 2017 - Oct 2018 · 1 yrNov 2017 - Oct 2018 · 1 yrOyster Bay, NY 11 771Oyster Bay, NY 11771
- Client Service Representative Client Service Re Baron Nissan 2013 - Sep 2017 · 4 yrs 8 mos Feb 2013 - Sep 2017 · 4 yrs 8
- * Maintained a customer data base of 100-200 customers
* Administered lead management tools, CRM software and the internet to manage the customer data base.
* Worked with the sales team to meet our objective of 80-110 new cars and 32-40 used.
* Attended two new product car training seminars a month
* Secured 6-8 appointments a day. Responsible for maintaining BDC monitoring all internet leads* Maintained a customer data base of 100-200 customers * Administered lead management tools, CRM software and the internet to manage the customer data base. * Worked with the sales team to meet our objective of 80-110 new cars and 32-40 used. * Attended two new product car training seminars a month * Secured 6-8 appointments a day. Responsible for maintaining BDC monitoring all internet leads - New Client Relationship Manager New Client Relationship - Sep 2008 - September2010 •Maintained 100 accounts on Sales Force Software.
* Attended 2 business conferences and trade shows a month.
* Worked on 3-5 RFP's a week for preparing estimates on spreadsheets.
* Generated new revenue by increasing sales from $35,000 to $50,000
promoting new products.
* Responded on projects to 3-4 general contractors and architects a week.
* Attended 2 webinars online a week to promote financial platforms, voice recordings, structured cabling, security installations.Proficient in developing new clients. - Maintained 100 accounts on Sales Force Software. * Attended 2 business conferences and trade shows a month. * Worked on 3-5 RFP's a week for preparing estimates on spreadsheets. * Generated new revenue by increasing sales from $35,000 to $50,000 promoting new products. * Responded on projects to 3-4 general contractors and architects a week. * Attended 2 webinars online a week to promote financial platforms, voice recordings, structured cabling, security installations. Proficient in developing new clients by 25% new sales
- competitor pricing for health insurance companies. • Implemented training online for employees to establish and enter new 401k accounts. • Arranged medical exams for clients for new insurance policies
- Executive Assistant/New Business Development Executive Assistant/New Business Development US Information Systems, Inc US Information
- Systems, Inc 1994 - April 2007 · 13 yrs 4 mos 1994 - April 2007 · 13 yrs 4 mos Pearl River NY/Manhattan NY Pearl River NY/Manhattan NY
- *Successfully executed corporate meetings, lunches and special events for groups of 150 people.
*Addressed 5 new projects a week and met deadlines.
*Achieved in becoming a top employee of the month 3 times.
* Organized events for Fortune 500 companies ranging from 50-150 people.
*Maintained a customer data base for 100 people
* worked for 4 executives
*Increased customer loyalty by following up with 10 new clients a week
*Administered a weekly project punch lists for projects worth $50,000 to $1,000.000 projects won.
Creative Internet Sales Manager with [Number] years of [Product or Service] sales experience. Committed to keeping customers up to date on new product innovations and upselling upgraded models. Skilled at maintaining relationships with customers and keeping detailed records.
Overview
30
30
years of professional experience
Work History
Internet Sales Manager
The Tool Store
11.2018 - Current
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Processed customer service orders promptly to increase customer satisfaction.
Client Relations Specialist
Baron Nissan
02.2012 - 09.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Spearheaded initiatives to streamline processes, improving efficiency within the Client Relations department.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
New Client Relationship Manager
Market Communications
09.2009 - 10.2011
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Drove sales by developing multi-million dollar contract sales.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Built relationships with customers and community to establish long-term business growth.
Executive Sales Assistant
US Information Systems Inc.
04.1994 - 04.2007
- Worked with senior management to initiate new projects and assist in various processes.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Led staff and vendors in providing high level of service for owner and guests.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Coordinated events and worked on ad hoc projects.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Streamlined internal processes for increased productivity, implementing effective communication channels among team members.
Skills
- Business Needs Assessment
- Aftermarket Sales
- Project management experience
- Profitability Assessments
- Appointment Scheduling
- Market Research
- Document Management
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Internet Sales Manager
The Tool Store
11.2018 - Current
Client Relations Specialist
Baron Nissan
02.2012 - 09.2017
New Client Relationship Manager
Market Communications
09.2009 - 10.2011
Executive Sales Assistant
US Information Systems Inc.
04.1994 - 04.2007