Pamela Strilio
Apple Valley,CA
Summary
Driven professional with a proven track record at Safelink Wireless, adept in customer relations and sales knowledge. Excelled in enhancing customer satisfaction and loyalty, achieving sales targets, and mentoring team members for peak performance. Skilled in effective negotiation and networking, consistently fostering growth and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Care Field Representative
Safelink Wireless
Apple Valley, CA
09.2015 - Current
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Connected with customers to assess satisfaction and resolve service issues.
- Traveled up to [Number] miles per day to visit customer locations.
- Achieved sales targets consistently through effective communication and persuasive selling techniques.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Delivered informative presentations at industry events, showcasing company offerings and establishing a strong brand presence within the sector.
- Mentored team members to enhance professional development and accountability in workplace.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Delivery Driver
GSO
Ontario, CA
09.2013 - 08.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
La Vista High School
Fullerton06.1994
Skills
- Goal-oriented mindset
- Customer Relations
- Sales knowledge
- Order documentation
- Market Knowledge
- Business Development
Timeline
Customer Care Field Representative
Safelink Wireless
09.2015 - Current
Delivery Driver
GSO
09.2013 - 08.2015
High School Diploma -
La Vista High School