Pamela Surratt
Customer Service
Belmont,NC
Summary
Professional customer service specialists with years of experience providing outstanding customer care and high quality team work.
Overview
32
32
years of professional experience
Work History
History Team Member
First Baptist Church
02.2024 - Current
- Due to fire in June 2016, many of our church's documents, etc. were destroyed. We strive to piece together, research, recreate and document our church history.
History Team Member
First Baptist Church
02.2024 - Current
- Due to fire in June 2016, many of our church's documents, etc. were destroyed. We strive to piece together, research, recreate and document our church history.
Jubilant Seniors Leader
First Baptist Church
08.2019 - Current
- Event Planning / Execution - Approximately 12 events annually including annual Spring Gala, concerts, museums, orchards and theaters with 3 other team members.
Jubilant Seniors Leader
First Baptist Church
08.2019 - Current
- Event Planning / Execution - Approximately 12 events annually including annual Spring Gala, concerts, museums, orchards and theaters with 3 other team members.
Team Coach (Seasonal)
Samaritan's Purse
11.2025 - 12.2025
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Team Coach (Seasonal)
Samaritan's Purse
11.2025 - 12.2025
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Volunteer Area Coordinator
Operation Christmas Child
08.2022 - 03.2025
- Supervised 22-person year-round volunteer team by supporting, advising and directing them in various aspects such as Church Relations, Community Relations, Logistics and Prayer.
- Recruited, interviewed and evaluated applicants for potential additions to our team.
- Provided food, beverages and other items needed at quarterly Area Team meetings and annual Beyond the Box events and Project Leader Workshop events.
Volunteer Area Coordinator
Operation Christmas Child
08.2022 - 03.2025
- Supervised 22-person year-round volunteer team by supporting, advising and directing them in various aspects such as Church Relations, Community Relations, Logistics and Prayer.
- Recruited, interviewed and evaluated applicants for potential additions to our team.
- Provided food, beverages and other items needed at quarterly Area Team meetings and annual Beyond the Box events and Project Leader Workshop events.
Team Coach (Seasonal)
Samaritan's Purse
11.2024 - 12.2024
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Team Coach (Seasonal)
Samaritan's Purse
11.2024 - 12.2024
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Shut-In Team Member
First Baptist Church
01.2024 - 12.2024
- Visited, mailed greeting cards, called and emailed assigned shut-in.
Shut-In Team Member
First Baptist Church
01.2024 - 12.2024
- Visited, mailed greeting cards, called and emailed assigned shut-in.
Team Coach (Seasonal)
Samaritan's Purse
11.2023 - 12.2023
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Team Coach (Seasonal)
Samaritan's Purse
11.2023 - 12.2023
- Trained and supervised short-term volunteer groups during multiple shifts each day in processing Operation Christmas Child Shoeboxes.
Customer Care Manager
Emporos Systems Corporation
07.2010 - 02.2016
- Promoted from Customer Care Assistant. Managed team of 6 Software Customer Care Representatives who handled customer issues for over 300 pharmacies.
Customer Care Manager
Emporos Systems Corporation
07.2010 - 02.2016
- Promoted from Customer Care Assistant. Managed team of 6 Software Customer Care Representatives who handled customer issues for over 300 pharmacies.
Rock Hill Assistant Store Manager
Tender Hearts Ministries
06.2008 - 07.2010
- Promoted from Store Clerk. Trained volunteers and employees in all aspects of thrift store operations, cashiering, inventory, pricing, etc.
Rock Hill Assistant Store Manager
Tender Hearts Ministries
06.2008 - 07.2010
- Promoted from Store Clerk. Trained volunteers and employees in all aspects of thrift store operations, cashiering, inventory, pricing, etc.
Owner
Comfort Keepers
01.2000 - 01.2006
- Full operational responsibilities for providing non-medical in-home care for the elderly and disabled.
- Recruited, screened, interviewed, trained and scheduled exceptional care givers and clerical staff.
Owner
Comfort Keepers
01.2000 - 01.2006
- Full operational responsibilities for providing non-medical in-home care for the elderly and disabled.
- Recruited, screened, interviewed, trained and scheduled exceptional care givers and clerical staff.
Customer Service Manager
Personnel Unlimited
01.1994 - 01.2000
- Recruited, screened, interviewed and scheduled full-time and temporary staffing for all levels of employment at various businesses such as Charlotte-Douglas International Airport and The Charlotte Observer.
Customer Service Manager
Personnel Unlimited
01.1994 - 01.2000
- Recruited, screened, interviewed and scheduled full-time and temporary staffing for all levels of employment at various businesses such as Charlotte-Douglas International Airport and The Charlotte Observer.
Education
High School Diploma - Diploma
Mount Holly High School
Mount Holly, NCSkills
Customer Care
Store Operations
Staffing
Scheduling
Training
Marketing
Accounts Payables and Receivables
Event Planning
Job Fair Vendor
Volunteer Management
Word
Excel
Insurance: Underwriter, CSR and Claims
Timeline
Team Coach (Seasonal)
Samaritan's Purse
11.2025 - 12.2025
Team Coach (Seasonal)
Samaritan's Purse
11.2025 - 12.2025
Team Coach (Seasonal)
Samaritan's Purse
11.2024 - 12.2024
Team Coach (Seasonal)
Samaritan's Purse
11.2024 - 12.2024
History Team Member
First Baptist Church
02.2024 - Current
History Team Member
First Baptist Church
02.2024 - Current
Shut-In Team Member
First Baptist Church
01.2024 - 12.2024
Shut-In Team Member
First Baptist Church
01.2024 - 12.2024
Team Coach (Seasonal)
Samaritan's Purse
11.2023 - 12.2023
Team Coach (Seasonal)
Samaritan's Purse
11.2023 - 12.2023
Volunteer Area Coordinator
Operation Christmas Child
08.2022 - 03.2025
Volunteer Area Coordinator
Operation Christmas Child
08.2022 - 03.2025
Jubilant Seniors Leader
First Baptist Church
08.2019 - Current
Jubilant Seniors Leader
First Baptist Church
08.2019 - Current
Customer Care Manager
Emporos Systems Corporation
07.2010 - 02.2016
Customer Care Manager
Emporos Systems Corporation
07.2010 - 02.2016
Rock Hill Assistant Store Manager
Tender Hearts Ministries
06.2008 - 07.2010
Rock Hill Assistant Store Manager
Tender Hearts Ministries
06.2008 - 07.2010
Owner
Comfort Keepers
01.2000 - 01.2006
Owner
Comfort Keepers
01.2000 - 01.2006
Customer Service Manager
Personnel Unlimited
01.1994 - 01.2000
Customer Service Manager
Personnel Unlimited
01.1994 - 01.2000
High School Diploma - Diploma
Mount Holly High School