Pamela Swafford
Maynardville,TN
Summary
Dedicated office manager known for optimizing workflows and managing payroll processes with precision. Strong interpersonal skills facilitate effective communication and collaboration. Committed to maintaining financial accuracy and enhancing operational efficiency.
Overview
38
38
years of professional experience
Work History
Office Manager
C.N. Copeland Electrical Service
Knoxville, TN
01.2023 - Current
- Managed office operations and maintained efficient workflow processes.
- Processed contract and service billing, ensuring timely and accurate transactions.
- Processed payroll accurately and on time. Filed weekly payroll taxes, quarterly payroll taxes, and unemployment.
- Managed employee records.
- Tracked invoices and payments, maintaining accuracy of accounts receivable and payable.
- Monitored client payments and contacted clients regarding past due balances to facilitate timely collections.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Assisted with the preparation of budgets, forecasts and financial statements.
Office Manager/Administrative Assistant
Beltline Electric Co., LLC
Clinton, TN
11.2018 - 01.2023
- Oversee office financial management, including AP/AR, and Union payroll administration.
- Managed electronic customer records, performing data entry and administrative functions for billing and accounts receivable to ensure accurate financial tracking.
- Process billing, collection and reporting functions and provided all reports to management.
- Developed and implemented administrative processes that aligned with organizational objectives, enhancing overall office efficiency.
- Processed new hire paperwork and provided orientation to all new hires, facilitating a smooth onboarding experience.
Payroll/Benefits Administrator
Tindell's Building Materials
Knoxville, TN
03.2017 - 11.2018
- Prepared and processed weekly payroll in compliance with State and Federal Wage and Hour Law.
- Coordinated and approved company-paid benefits, ensuring compliance with company policies and employee satisfaction.
- Administered worker's compensation, ensuring timely completion and submission of forms within 72 hours; maintained OSHA log for all related injuries and illnesses.
- Interpreted and explained HR policies to employees, enhancing understanding and adherence to company guidelines.
- Created and organized human resource records for efficient access.
- Assisted in the Recruiting process to include interviewing and orientation.
Payroll Specialist
TeamHealth
Knoxville, TN (Temporary)
01.2016 - 03.2017
- Performed accurate and timely preparation and disbursement of non-exempt payroll on a bi-weekly basis for assigned divisions.
- Established and maintained authorized incomes and deductions, direct deposit information, and local, state, and federal tax withholding deductions to ensure compliance and accuracy.
- Audited human resources systems data entry for accuracy, ensuring integrity of payroll information.
Regional Administrative Assistant
SSC/Kimco Services
Knoxville, TN
03.2005 - 01.2016
- Coordinated new hire paperwork and employee changes to ensure timely onboarding.
- Reviewed and processed financial documents, including contracts, expense reports, and invoices to support departmental operations.
- Managed billing processes for divisional locations to ensure timely invoicing. for divisional locations and collections.
- Managed all regional credit card transactions to ensure accurate financial reporting.
- Managed payroll, maintained accurate records, and tracked time cards for all departmental employees.
- Prepared travel plans, including itinerary, transportation and overnight accommodations for executives and client guests.
Front Office Coordinator
Caring Medical Center
Maynardville, TN
11.2002 - 03.2005
- Registered patients and scheduled appointments to facilitate smooth patient flow.
- Prepared patients' medical charts and verified insurance details.
- Collected deductibles, balances and copay from patients.
- Organized and maintained patient records, systematically updating personal and financial information to ensure accuracy and compliance. by updating and obtaining both personal and financial information from patients.
- Ensured patient confidentiality by making sure health information was secured.
- Assisted with referrals and prepared medical records for patients.
- Contacted providers to discuss rebilling and reimbursement status, resolving account issues efficiently.
Payroll/Accounts Payable Specialist
Levi Strauss & Company
Powell, TN
10.1996 - 08.2002
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating check.
- Processed check requests and invoices for all locations, ensuring timely payment and accuracy.
- Updated employee tax status and withholding information to ensure compliance with regulations.
- Organized and maintained payroll information by entering data, correcting errors, and calculating wages accurately.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Office Manager
Reatta Textile
Maynardville, TN
01.1989 - 08.1996
- Managed daily office operations for manufacturer, ensuring accurate processing of accounts payables and receivables.
- Executed billing, collections, and reporting functions to maintain financial accuracy.
- Facilitated customer communication by addressing inquiries, coordinating meeting requests, and resolving billing questions.
- Performed HR functions to include benefits and workers' compensation.
Skills
- Payroll Processing
- Union Payroll Processing
- Accounts Payable
- Accounts Receivable
- Bookkeeping/Billing and Collections
- ADP
- Kronos
- SAP
- Microsoft Office Software
- HR Experience
- Adaptable Leader
- Effective Communication
Additional Information
- Attended Society of Human Resource Management (SHRM) conferences.
Timeline
Office Manager
C.N. Copeland Electrical Service
01.2023 - Current
Office Manager/Administrative Assistant
Beltline Electric Co., LLC
11.2018 - 01.2023
Payroll/Benefits Administrator
Tindell's Building Materials
03.2017 - 11.2018
Payroll Specialist
TeamHealth
01.2016 - 03.2017
Regional Administrative Assistant
SSC/Kimco Services
03.2005 - 01.2016
Front Office Coordinator
Caring Medical Center
11.2002 - 03.2005
Payroll/Accounts Payable Specialist
Levi Strauss & Company
10.1996 - 08.2002
Office Manager
Reatta Textile
01.1989 - 08.1996