Pamela Tank
BENTON,AR
Summary
Seasoned dental operations leader excelling in budget management and strategic planning. Expert in revenue cycle management and team development, driving patient satisfaction, and operational efficiency. Adept at contract negotiation and credentialing, fostering strong relationships with payers to enhance organizational performance. Committed to enhancing operational efficiency and achieving organizational goals through strategic planning and effective leadership.
Overview
31
31
years of professional experience
Work History
Regional Dental COO
HeathmanDental LLC
Littlerock, AR
05.2019 - Current
- Managed daily operations of dental practices, implementing efficient workflows and controlling expenses.
- Aligned operational strategies with organizational goals to enhance patient care and achieve positive outcomes.
- Analyzed financial data, identifying performance gaps in revenue generation and cost management.
- Executed budgets and financial plans, ensuring alignment with financial objectives.
- Implemented quality assurance programs, including chart audits and clinical outcome assessments.
- Built strong teams through professional development initiatives and performance management.
- Fostered a positive work environment aligned with organizational values and goals.
- Collaborated closely with teams to ensure high patient satisfaction and loyalty.
- Ensured the timely and accurate enrollment and re-credentialing of our dental providers across all facilities, as well as leading contract negotiations and relationship management with commercial, Medicare Advantage, and Medicaid payers.
Dental Operations Manager
Anita L Aebersold, DDS
Littlerock, AR
04.2011 - 04.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw and ensured that the enrollment follow-up, by client and payer, was completed within departmental and client parameters.
- Supervised and supported administrative and clinical staff.
- Recruited, trained, and onboarded new staff members.
- Conducted performance reviews and provided ongoing training.
- Managed patient complaints and ensured satisfaction.
- Managed billing, insurance claims, and collections.
- Monitored revenue cycle management and financial performance.
- Worked effectively in team environments to make the workplace more productive.
- Ensured the timely and accurate enrollment and re-credentialing of our dental providers, as well as leading contract negotiations and relationship management with commercial, Medicare Advantage, and Medicaid payers.
Dental Practice CFO
William M Flurry DDS
Littlerock, AR
12.1994 - 03.2011
- Prepared accurate and timely financial statements, reports, and analyses for management and stakeholders.
- Created and managed budgets, forecasted revenue and expenses, and monitored performance against budgets.
- Ensured sufficient cash flow to meet operational needs, managing working capital, and optimizing cash reserves.
- Analyzed revenue streams, identified opportunities to increase revenue, and implemented strategies to improve collections.
- Prepared annual budget plans, quarterly forecasts, and monthly closing activities.
- Managed company-wide budgets, payroll, accounting and other financial operations
- Ensured the timely and accurate enrollment and re-credentialing of our dental providers as well as leading contract negotiations and relationship management with commercial, and Medicaid payers.
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Managed bookkeeping activities such as billing, payments, and deposits.
Education
Some College (No Degree) - Business
UALR
Little Rock ArkansasSkills
- Operations management
- Leadership and team management
- Operations oversight
- Budget management
- Revenue cycle management
- Strategic planning
- Team leadership and development
- Patient relations
- Customer service
- Quality assurance
- Medicare, Medicaid, guidelines, regulations
- Expert knowledge of dental procedures, terminology, regulations, and CDT coding
- Contract negotiation
- Credentialing and payer enrollment
- Expert knowledge of Medicare, Medicaid, DHMO, and PPO plans
- Complex Problem-solving
- HIPAA compliance
- Claims investigation
- Research skills
Affiliations
- Pollinator Gardening
- Traveling
Timeline
Regional Dental COO
HeathmanDental LLC
05.2019 - Current
Dental Operations Manager
Anita L Aebersold, DDS
04.2011 - 04.2019
Dental Practice CFO
William M Flurry DDS
12.1994 - 03.2011
Some College (No Degree) - Business
UALR
Similar Profiles
Kevin PenteltonKevin Pentelton
Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.Delivery Driver/Dispatch Supervisor at Upstate Fulfillment LLC./UB Logistics LLC.
Emma LuvianoEmma Luviano
Billing Manager at KDT LLC & KIDS DC, LLCBilling Manager at KDT LLC & KIDS DC, LLC
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
Walter BooneWalter Boone
Operations Manager at Barnhart Crane and RiggingOperations Manager at Barnhart Crane and Rigging
Briannon McNeiceBriannon McNeice
Certified Nursing Assistant at The Woods Of MonticelloCertified Nursing Assistant at The Woods Of Monticello