Pamela Thomas
Davidson
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Atrium Health
04.2019 - Current
- Managed electronic messages for provider / patient portals.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Developed training materials for new hires, improving onboarding processes for the team.
- Mentored new hire medical assistants in clinical procedures and patient care best practices.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed insurance prior authorizations for medications.
- Managed phone calls and voicemails from patients.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Medical Assistant
Eastover Psychological and Psychiatric Group
09.2006 - 04.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Facilitated communication between patients and healthcare providers, ensuring timely responses.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Completed insurance prior authorizations for medications.
Education
Medical Assistant - Healthcare
Miller-Motte Technical College
Lynchburg, VASkills
- HIPAA compliance
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- CPR
- Professionalism and ethics
Certification
- RMA - Registered Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Atrium Health
04.2019 - Current
Medical Assistant
Eastover Psychological and Psychiatric Group
09.2006 - 04.2019
Medical Assistant - Healthcare
Miller-Motte Technical College