Pamela Thomas
Buena Vista,VA
Summary
Team-focused individual willing to go the extra mile to ensure quality service to each and every customer.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Business Credit Specialist
Truist Bank
Lexington, VA
11.1998 - Current
* Executed client onboarding for complex relationships, including new product setups and compliance activities, ensuring adherence to risk reporting and completion.
Delivered exceptional client service and experience.
* Address service needs and manage intake of
requests, leveraging solution process and partners
* Maintain expected processing times for tasks in a fast-
paced environment, follow up as needed to ensure the
client's experience is always taken into consideration.
*Maintain close partnership with Advisors & Relationship Managers.
* Assisted clients with navigating digital platforms to enhance their user experience.
* Mentor less experienced teammates and provide guidance.
* Comply with all operational, risk and learning requirements.
Education
Parry McCluer High School
Buena Vista, VASkills
Dedicated Customer Service Professional committed to delivering exceptional service and creating memorable experiences for customers Demonstrated strong work ethic and adaptability while effectively managing multiple tasks and challenges Excelled in independent environments by rapidly acquiring new skills and fostering positive interactions
Dedicated Customer Service Professional committed to delivering exceptional service and creating memorable experiences for customers Demonstrated strong work ethic and adaptability while effectively managing multiple tasks and challenges Excelled in independent environments by rapidly acquiring new skills and fostering positive interactions
Timeline
Business Credit Specialist
Truist Bank
11.1998 - Current
Parry McCluer High School