Pamela Vargas
San Diego,CA
Summary
Dynamic professional with a proven track record in customer relationship building and mental health services, notably at San Diego Youth Services. Excelled in roles requiring adaptability, collaboration, and bilingual communication skills (Spanish/English). Achieved 100% in performance evaluations, demonstrating strategic planning and proficiency in MS Office. Committed to enhancing client and customer experiences through innovative solutions and teamwork. Support professional with proven experience in delivering effective solutions and enhancing client satisfaction. Skilled in troubleshooting, problem-solving, and providing technical support. Strong focus on team collaboration and achieving results while adapting to changing needs. Known for reliability, excellent communication, and keen ability to navigate complex challenges.
Overview
11
11
years of professional experience
Work History
Youth Support Partner
San Diego Youth Services
05.2024 - 09.2024
- Providing comprehensive trauma-informed peer support services to youth
- Work with service partners in the community and in the drop-in center and ensure that standards relating to safety and inclusivity are maintained.
- Provided clients with recommendations to community resources.
- Documented client progress in confidential files.
- Educated clients and families about mental health issues, treatments and resources.
- Facilitated support groups for clients to discuss issues related to mental health.
- Developed and implemented activities to help clients develop social and independent living skills.
- Provided case management services to monitor client access to resources and services.
Lead Server
Myst Lounge
10.2023 - 04.2024
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Sales Associate
Golden State Greens
08.2022 - 05.2023
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Restocked supplies and arranged displays.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Server
Puesto
06.2021 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Burgers and Beer
10.2014 - 11.2020
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Kohl’s Department Store
06.2013 - 08.2014
- Adapted to the high-volume workload within a deadline-driven environment
- Earned 100% marks in all categories including communication skills, listening skills as well as problem resolution
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Southwest High School
El Centro, CASkills
- Collaboration and Teamwork
- Adaptability and Flexibility
- Bilingual (Spanish/ English)
- Strategic Planning
- Customer Relationship Building
- Mental Health Services
- Knowledgeable in MS Word, Excel, Web
Timeline
Youth Support Partner
San Diego Youth Services
05.2024 - 09.2024
Lead Server
Myst Lounge
10.2023 - 04.2024
Sales Associate
Golden State Greens
08.2022 - 05.2023
Server
Puesto
06.2021 - 04.2022
Server
Burgers and Beer
10.2014 - 11.2020
Sales Associate
Kohl’s Department Store
06.2013 - 08.2014
Southwest High School
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