Pamela Wade
Branford,FL
Summary
Certified Clinical Medical Assistant with strong experience in patient care, clinical workflow support, and regulatory compliance in a fast-paced family practice environment. Skilled in phlebotomy, patient triage, clinical documentation review, and provider workflow coordination. Actively expanding expertise in healthcare quality and operational improvement through Certified Professional in Healthcare Quality (CPHQ) preparation and Lean Six Sigma training.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Clinical Medical Assistant
Palms Medical Group
High Springs, FL
09.2025 - Current
- Perform patient intake and triage including vital signs, medical history review, and EMR documentation
- Perform venipuncture and capillary blood collection, specimen preparation, and laboratory handling
- Support providers with patient workups, injections, point-of-care testing, and clinical procedures
- Monitor provider metrics dashboards to identify documentation gaps and quality improvement opportunities
- Perform monthly laboratory quality controls to maintain testing compliance
- Maintain crash cart inventory and emergency supply readiness
- Support clinic workflow efficiency by assisting with provider documentation completion and operational tasks
CNA Clinicals
Life Care Center at Wells Crossing
Orange Park, FL
- Provided compassionate care to residents, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate documentation of patient care, ensuring compliance with healthcare regulations.
- Collaborated with multidisciplinary team to develop personalized care plans for residents.
Home Health Caregiver
Private Family Care Clients 8+ Years
Atlanta GA
- Provided compassionate personal care to clients, ensuring comfort and dignity.
- Assisted clients with daily living activities, enhancing quality of life.
- Monitored and documented changes in client health and behavior for family updates.
- Developed individualized care plans in collaboration with families and healthcare professionals.
Geriatric Care
• Provided long-term dementia care for a patient with Alzheimer’s including bathing, feeding, mobility support, and companionship
Pediatric Care
• Assisted with ongoing medical support for children with complex health conditions including seizure monitoring, cleft palate care, asthma management, and medication administration
Wound Care Assistance
• Assisted with post-operative third-degree burn wound care including dressing changes, infection monitoring, and recovery support
Education
AMCA Clinical Medical Assistant Program -
AMCA
Gainesville, FLFirst Coast CNA Program - undefined
First Coast CNA Program
Jacksonville, FLPhlebotomy Technician Program - undefined
Florida Health Care Academy
Orlando, FLBasic Life Support Certification - undefined
Gator CPR
Gainesville, FLHIPAA Training Certification - undefined
North American Learning Institute
Onlineundefined
Florida Dept of Health TRAIN
Skills
- Clinical Care: Patient Triage
- Vital Signs
- Phlebotomy
- Specimen Processing
- Point-of-Care Testing
- Compliance & Safety: Joint Commission Readiness
- OSHA Safety Compliance
- Infection Control
- Operations & Quality: Provider Metrics Monitoring
- Chart Auditing
- Quality Control Monitoring
- Clinic Workflow Support
- Minor surgical assistance
- Patient confidentiality
- Electronic health records
- Sterilization techniques
- Appointment scheduling
- EKG monitoring
- Pediatric care
Accomplishments
PMG Employee of the Month December 2025
Certification
- Certified Clinical Medical Assistant (CMA) — AMCA
- Certified Phlebotomy Technician (CPT) — NHA
- Certified Nursing Assistant (CNA) — Florida Board Approved
- Basic Life Support (BLS) — American Heart Association
- HIPAA Certification
- Florida Department of Health Certifications
- Infection Control (multiple modules)
- Viral Hepatitis & Serology
- Domestic Violence & Substance Abuse
- Human Trafficking Awareness
- Psychological Maltreatment
- Child Abuse Recognition
- Your Day in Court – Effective Witness
- CDC TRAIN
- Linen Management (Module 11D)
Timeline
Clinical Medical Assistant
Palms Medical Group
09.2025 - Current
First Coast CNA Program - undefined
First Coast CNA Program
Phlebotomy Technician Program - undefined
Florida Health Care Academy
Basic Life Support Certification - undefined
Gator CPR
HIPAA Training Certification - undefined
North American Learning Institute
undefined
Florida Dept of Health TRAIN
CNA Clinicals
Life Care Center at Wells Crossing
Home Health Caregiver
Private Family Care Clients 8+ Years
AMCA Clinical Medical Assistant Program -
AMCA
Certifications In Progress
- Certified Professional in Healthcare Quality (CPHQ) — Exam planned April 2026
- Lean Six Sigma Yellow Belt Training — Expected completion May 2026
- Lean Six Sigma Green Belt Training — Planned following completion of Yellow Belt and CPHQ certification
Clinical Operations & Quality Support
- Utilize provider performance dashboards through Azara DRVS to monitor clinical metrics, identify care gaps, and support quality improvement initiatives
- Conduct daily chart audits to verify documentation accuracy and ensure compliance with clinical and billing requirements
- Assist with clinic readiness for regulatory inspections aligned with The Joint Commission standards and Occupational Safety and Health Administration safety guidelines
- Perform monthly laboratory quality control checks to maintain compliance with testing standards
- Maintain crash cart and emergency response bag readiness, monitoring supply levels and expiration dates
- Perform infection control monitoring, including sharps container rotation and OSHA safety practices
Professional Development
Completed 40+ clinical training modules and competency exams through Relias Learning Management System at Palms Medical Group covering infection control, patient safety, compliance, and clinical best practices.