Open To Work
Pamela Wells
Shelby,NC
Work Preference
Summary
Account Manager Supervisor experienced in data-driven decision making and upselling strategies. Achieved significant improvements in account retention and lead-generation campaign execution through strategic planning and leadership. Focused on fostering customer training initiatives and identifying opportunities for optimization.
Overview
27
27
years of professional experience
Work History
Account Manager Supervisor
ABM Industries
Shelby, USA
08.2014 - Current
- Managed account retention and renewals to sustain revenue base in assigned territory.
- Created forecasts, budgets, and operating plans to optimize sales channel performance.
- Assisted marketing departments in executing lead-generation campaigns to enhance customer engagement.
- Attended regular training to stay abreast of updated technical data regarding industry products, materials and equipment.
Lead Person Weaver
STI King Plush
Kings Mountain, USA
07.2007 - 08.2014
- Completed paperwork accurately and on time, ensuring smooth operations.
- Adhered to guidelines and procedures, maintaining regulatory compliance standards.
- Resolved customer concerns promptly through effective communication. to avoid lasting issues.
- Reviewed activities to pinpoint improvement opportunities and enhance processes.
Supervisor
GCA Services
Shelby, USA
04.2004 - 07.2007
- Established continuous improvement culture, motivating employees to proactively solve problems.
- Scheduled all projects in logical steps and budgeted time required to meet deadlines.
- Applied company policies and guidelines to effectively resolve work issues.
- Processed employee complaints by following established company policies and legal guidelines.
Service Worker
One Source
Shelby, USA
01.2000 - 04.2004
- Assisted customers with inquiries and provided excellent service throughout shifts.
- Maintained cleanliness and organization of facilities to ensure safe environments.
- Executed thorough cleaning of designated areas to maintain hygiene standards. and organization of facilities to promote safety.
- Operated cleaning equipment and tools to perform various tasks efficiently.
- Utilized cleaning equipment and tools to carry out tasks effectively.
Education
Crest High School
Boiling Springs, NCSkills
- Account management
- Customer relationship management
- Sales optimization
- Lead generation
- Sales forecasting
- Budget forecasting
- Budget management
Timeline
Account Manager Supervisor
ABM Industries
08.2014 - Current
Lead Person Weaver
STI King Plush
07.2007 - 08.2014
Supervisor
GCA Services
04.2004 - 07.2007
Service Worker
One Source
01.2000 - 04.2004
Crest High School