Pamela Whitmire
Lexington,SC
Summary
Dynamic Assistant Manager with a proven track record at 1st Franklin Financial, excelling in customer service and team leadership. Enhanced client satisfaction through effective training and operational improvements, while maintaining compliance in financial documentation. Skilled in conflict resolution and adept at optimizing processes to drive efficiency and team performance.
Overview
13
13
years of professional experience
Work History
Assistant Manager
1st Franklin Financial
Lexington
03.2022 - Current
- Assisted in managing daily operations to ensure efficient service.
- Supported staff training initiatives and fostering skill development.
- Executed customer service strategies to enhance client satisfaction and retention.
- Collaborated with management on improvements for operational efficiency.
Assistant Manager
Advance America
Batesburg, SC
05.2019 - 03.2022
- Assisted in managing daily operations.
- Collaborated with management on process improvements.
- Maintained accurate financial records and documentation for audit compliance.
Store Manager
The Shoe Dept
Aiken, SC
06.2013 - 05.2019
- Led daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock to meet customer demand efficiently.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented visual merchandising strategies, improving store presentation and sales appeal.
Education
High School Diploma - General Studies
Saluda High
Saluda, SC05.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Workload management
- Conflict resolution
- Team building
- Customer relationship management (CRM)
Timeline
Assistant Manager
1st Franklin Financial
03.2022 - Current
Assistant Manager
Advance America
05.2019 - 03.2022
Store Manager
The Shoe Dept
06.2013 - 05.2019
High School Diploma - General Studies
Saluda High