Pamela Williams
Lincolnton,NC
Summary
Hardworking and passionate job seeker with strong organizational skills, dependability, and array of experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caseworker
Mecklenburg County Department of Social Services
06.2024 - 12.2024
- Participated in training sessions designed to increase knowledge of relevant policies and procedures
- Communicated with others to obtain and verify eligibility information
- Conducted comprehensive assessments to determine the eligibility of individuals for government assistance
- Documented communications and contacts with clients in computer system
- Compiled reports on the status of pending applications and presented findings at team meetings
Teacher
Gaston County School System
08.2021 - 06.2024
- Created and followed lesson plans to provide consistent instruction to assigned students
- Provided classroom teacher with written feedback on results of lessons and student behavior issues
- Guided learning process, achieving curriculum goals and objective
Teacher
Briarwood Academy Elementary School
08.2023 - 01.2024
- Arranged the classroom and lessons to provide opportunities for students to observe, question, and investigate new concepts.
- Translated lesson plans into developmentally appropriate learning experiences
- Organized and led activities designed to promote physical, mental and social development, such as games, arts, and crafts, music and storytelling
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
- Conducted detailed investigations of potential fraud cases, gathering evidence from multiple sources
- Developed reports summarizing current fraud trends, losses, and recovery efforts
- Evaluated existing systems for weaknesses that could be exploited by criminals seeking access to sensitive data
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
- Provided technical guidance to junior associates on proper protocol for processing automobile damage claims
- Communicated regularly with adjusters regarding progress updates on pending auto claims
- Processed payments for approved claims according to established guidelines
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Researched title insurance policies to verify ownership of collateral property
- Monitored changes in government regulations related to mortgage banking industry
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
- Evaluated existing loans to identify potential refinancing opportunities or other beneficial programs
- Participated in ongoing continuing education courses related to mortgage banking operations
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
Total Loss Processor/Team Leader
Allstate Insurance
09.2017 - 09.2019
- Applied insurance rating systems
- Composed business correspondence for supervisors, managers and professionals
- Calculated amount of claims
Team Leader/ Loan Processor/Mortgage Underwriter
Wells Fargo Bank
11.2011 - 09.2017
- Analyzed data from completed projects to identify trends or patterns that could be used for future initiatives
- Utilized effective delegation techniques throughout multiple projects simultaneously
- Distributed and created brochures, pamphlets and signage to promote product or service
- Developed training programs tailored to individual needs that improved overall job performance
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
Education
MASTER OF ARTS (M.A.T) - ELEMENTARY EDUCATION
Liberty University
11.2024
MASTER OF ARTS (M.A.) - ADULT EDUCATION
University of Phoenix
03.2021
BACHELOR OF SCIENCE (B.S.) - MANAGEMENT
University of Phoenix
02.2019
ASSOCIATE IN ARTS (A.A.) - EDUCATIONBUSINESS
University of Phoenix
02.2011
Skills
- Time Management
- Conflict Resolution
- Active Listening
- Oral Communication
- Critical Thinking
- Microsoft Office
- Effective communication
- Attention to Detail
- Team building
Certification
North Carolina Certified Notary Public, Unknown
Timeline
Caseworker
Mecklenburg County Department of Social Services
06.2024 - 12.2024
Teacher
Briarwood Academy Elementary School
08.2023 - 01.2024
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
Teacher
Gaston County School System
08.2021 - 06.2024
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
Total Loss Processor/Team Leader
Allstate Insurance
09.2017 - 09.2019
Team Leader/ Loan Processor/Mortgage Underwriter
Wells Fargo Bank
11.2011 - 09.2017
MASTER OF ARTS (M.A.T) - ELEMENTARY EDUCATION
Liberty University
MASTER OF ARTS (M.A.) - ADULT EDUCATION
University of Phoenix
BACHELOR OF SCIENCE (B.S.) - MANAGEMENT
University of Phoenix
ASSOCIATE IN ARTS (A.A.) - EDUCATIONBUSINESS
University of Phoenix