Pamela Williams
Lincolnton,NC
Summary
Hardworking and passionate job seeker with strong organizational skills, dependability, and array of experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caseworker
Mecklenburg County Department of Social Services
06.2024 - 12.2024
- Participated in training sessions designed to increase knowledge of relevant policies and procedures
- Communicated with others to obtain and verify eligibility information
- Conducted comprehensive assessments to determine the eligibility of individuals for government assistance
- Documented communications and contacts with clients in computer system
- Compiled reports on the status of pending applications and presented findings at team meetings
Teacher
Gaston County School System
08.2021 - 06.2024
- Created and followed lesson plans to provide consistent instruction to assigned students
- Provided classroom teacher with written feedback on results of lessons and student behavior issues
- Guided learning process, achieving curriculum goals and objective
Teacher
Briarwood Academy Elementary School
08.2023 - 01.2024
- Arranged the classroom and lessons to provide opportunities for students to observe, question, and investigate new concepts.
- Translated lesson plans into developmentally appropriate learning experiences
- Organized and led activities designed to promote physical, mental and social development, such as games, arts, and crafts, music and storytelling
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
- Conducted detailed investigations of potential fraud cases, gathering evidence from multiple sources
- Developed reports summarizing current fraud trends, losses, and recovery efforts
- Evaluated existing systems for weaknesses that could be exploited by criminals seeking access to sensitive data
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
- Provided technical guidance to junior associates on proper protocol for processing automobile damage claims
- Communicated regularly with adjusters regarding progress updates on pending auto claims
- Processed payments for approved claims according to established guidelines
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Researched title insurance policies to verify ownership of collateral property
- Monitored changes in government regulations related to mortgage banking industry
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
- Evaluated existing loans to identify potential refinancing opportunities or other beneficial programs
- Participated in ongoing continuing education courses related to mortgage banking operations
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
Total Loss Processor/Team Leader
Allstate Insurance
09.2017 - 09.2019
- Applied insurance rating systems
- Composed business correspondence for supervisors, managers and professionals
- Calculated amount of claims
Team Leader/ Loan Processor/Mortgage Underwriter
Wells Fargo Bank
11.2011 - 09.2017
- Analyzed data from completed projects to identify trends or patterns that could be used for future initiatives
- Utilized effective delegation techniques throughout multiple projects simultaneously
- Distributed and created brochures, pamphlets and signage to promote product or service
- Developed training programs tailored to individual needs that improved overall job performance
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
Education
MASTER OF ARTS (M.A.T) - ELEMENTARY EDUCATION
Liberty University
11.2024
MASTER OF ARTS (M.A.) - ADULT EDUCATION
University of Phoenix
03.2021
BACHELOR OF SCIENCE (B.S.) - MANAGEMENT
University of Phoenix
02.2019
ASSOCIATE IN ARTS (A.A.) - EDUCATIONBUSINESS
University of Phoenix
02.2011
Skills
- Time Management
- Conflict Resolution
- Active Listening
- Oral Communication
- Critical Thinking
- Microsoft Office
- Effective communication
- Attention to Detail
- Team building
Certification
North Carolina Certified Notary Public, Unknown
Timeline
Caseworker
Mecklenburg County Department of Social Services
06.2024 - 12.2024
Teacher
Briarwood Academy Elementary School
08.2023 - 01.2024
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
Teacher
Gaston County School System
08.2021 - 06.2024
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
Total Loss Processor/Team Leader
Allstate Insurance
09.2017 - 09.2019
Team Leader/ Loan Processor/Mortgage Underwriter
Wells Fargo Bank
11.2011 - 09.2017
MASTER OF ARTS (M.A.T) - ELEMENTARY EDUCATION
Liberty University
MASTER OF ARTS (M.A.) - ADULT EDUCATION
University of Phoenix
BACHELOR OF SCIENCE (B.S.) - MANAGEMENT
University of Phoenix
ASSOCIATE IN ARTS (A.A.) - EDUCATIONBUSINESS
University of Phoenix
Similar Profiles
Latoya TezinoLatoya Tezino
Leave of Absence Specialist at Mecklenburg County Department Of Social ServicesLeave of Absence Specialist at Mecklenburg County Department Of Social Services
Yadira LaraYadira Lara
Bilingual Spanish Administrative Support Asst at Mecklenburg County Department Of Social ServicesBilingual Spanish Administrative Support Asst at Mecklenburg County Department Of Social Services
Shakiera DanielsShakiera Daniels
Eligibility Specialist I at Mecklenburg County Department of Social ServicesEligibility Specialist I at Mecklenburg County Department of Social Services
Anyssa HunteAnyssa Hunte
Child Welfare Specialist II at Mecklenburg County Department Of Social ServicesChild Welfare Specialist II at Mecklenburg County Department Of Social Services
Shelly ShoemakerShelly Shoemaker
Senoir Risk manager coordinator at Crowder ConstructionSenoir Risk manager coordinator at Crowder Construction