Pamela Winkfield
Merrillville,IN
Summary
Experienced Executive Assistant with a strong background in office administration and executive support, specializing in the financial services industry. Proficient in Microsoft Office, effective communication, and implementing new systems to streamline operations. Skilled in managing complex schedules, maintaining records, and facilitating communication among diverse teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Liaison
Community Physicians
09.2023 - Current
- Served as the key point of contact for healthcare facilities and rehabilitation companies.
- Educated healthcare professionals on CCM services, covering benefits, usage, and administration.
- Worked with diverse teams to develop strategic plans for CCm promotion.
- Facilitated patient participation in Chronic Care Management Program, boosting health management.
Clinic Coordinator/Medical Assistant
Proactive MD
05.2021 - 09.2023
- Assisted medical staff during patient exams and treatments by preparing examination rooms.
- Maintained accurate electronic health records through precise management of patient medical documentation.
- Coordinated specialist referrals based on physician recommendations.
- Conducted training sessions for new staff on clinic policies, procedures, EMR systems, and safety protocols.
Part-Time Instructor
Ross Medical School
07.2020 - 11.2021
- Designed and executed interactive lesson plans incorporating lectures, discussions, and practical activities to improve learning outcomes.
- Ensured accessibility and academic advancement for students with special needs through personalized support.
- Partnered with coworkers to produce teaching materials and coordinate academic aims across different grade levels.
Medical Assistant/Internal Medicine
Methodist Hospital
06.2013 - 06.2019
- Served as a liaison to enhance understanding between healthcare providers and patients/families.
- Ensured continuity of patient care by managing chronic disease populations through follow-up visits and calls.
- Ensured precise documentation through proficient use of EMR systems.
- Enhanced patient care by coordinating referrals to other healthcare facilities.
Education
Bachelor of Science - Technical Management
DeVry University
Merrillville, IN12.2018
Associates of Applied Science - Applied Science
Kaplan College
Merrillville, IN01.2009
Skills
- Executive support
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Expense reporting
- Interpersonal communication
- Travel coordination
- Meeting planning
- Excel spreadsheets
- Document preparation
- Resourceful
Certification
- CCMA Certification
- Cybersecurity basics | Verizon EDX | March 2025 to March 2027
Timeline
Clinical Liaison
Community Physicians
09.2023 - Current
Clinic Coordinator/Medical Assistant
Proactive MD
05.2021 - 09.2023
Part-Time Instructor
Ross Medical School
07.2020 - 11.2021
Medical Assistant/Internal Medicine
Methodist Hospital
06.2013 - 06.2019
Bachelor of Science - Technical Management
DeVry University
Associates of Applied Science - Applied Science
Kaplan College
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