Pamela Yates
Southport,NC
Summary
Driven Pharmacy Technician with proven expertise in prescription filling and patient confidentiality honed at Walgreens Boots Alliance. Excelled in workflow optimization and customer service, ensuring high accuracy and efficiency in pharmacy operations. Demonstrated exceptional problem-solving skills and teamwork, significantly enhancing service quality and patient care.
Overview
1
1
year of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
10.2023 - 07.2024
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Education
None - Computer Science
UNC-WILMINGTON
Wilmington, NCSkills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- HIPAA
- Stocking shelves
- Processing payments
- Customer Service
- Manual and automated medication dispensing
- Prescription Interpretation
- Pharmacy Law Compliance
- Attention to Detail
- HIPAA Compliance
- Prescription Filling and Labeling
- Cash Register Operations
- Creative Thinking
- Analytical Thinking
- Patient Profile Setup
- Payment Processing
Timeline
Pharmacy Technician
Walgreens Boots Alliance
10.2023 - 07.2024
None - Computer Science
UNC-WILMINGTON
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