Summary
Overview
Work History
Education
Skills
Timeline
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Pamela York

Metamora,MI

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating customer shopping experience with dedication, knowledge, and excellent sales performance. Consistently recognized for sales and excellence in customer service.

Overview

14
14
years of professional experience

Work History

Sales Associate

The Home Depot Inc
01.2021 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Help customers locate products and checked store system for merchandise at other sites.
  • Prepare merchandise for sales floor.
  • Answer customer questions about products, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty by while helping to answer questions about flooring orders, schedule measures, review quotes, drive credit and complete sales.
  • Solve customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Department Supervisor

The Home Depot Inc
04.2017 - 01.2021
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets. Worked with employees to assist them with quote building, floor plan explanations, seam placement, and quote sales,
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Coached employees and trained on methods for handling various aspects of sales, driving credit, complicated issues, and difficult customers.

Flooring and Blinds Sales Specialist

The Home Depot Inc
03.2010 - 03.2017
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

High School Diploma -

Southfield High School
Southfield, MI
05.1983

Skills

  • Inventory Control
  • Customer Needs Assessment
  • Contract Preparation
  • Product Sales
  • Order Processing
  • Payment Processing
  • Problem-Solving

Timeline

Sales Associate

The Home Depot Inc
01.2021 - Current

Department Supervisor

The Home Depot Inc
04.2017 - 01.2021

Flooring and Blinds Sales Specialist

The Home Depot Inc
03.2010 - 03.2017

High School Diploma -

Southfield High School

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Pamela York