Pamela Gozdecki
Plano,TX
Summary
Empathetic veterinary professional with proven ability to educate clients on pet health and wellness. Experienced in managing multiple responsibilities while ensuring high standards of care and service during patient consultations.
Overview
19
19
years of professional experience
Work History
CSR
Allen Family Vet
Allen, TX
12.2024 - 12.2025
- Assisted customers with inquiries regarding pet care and services.
- Managed appointment scheduling and maintained organized records.
- Provided support to veterinary staff during patient consultations.
- Resolved customer complaints effectively to enhance satisfaction.
- Responded to customer requests for products, services, and company information.
- Adapted quickly to changing workflows and customer needs in a fast-paced environment.
- Processed payments and managed cash register operations accurately.
- Educated clients on pet health and wellness products.
Veterinary Technician, Veterinary Receptionist
RSVP
Texas
07.2022 - 11.2024
- Was able to quickly learn the routines in an unfamiliar clinic.
- Performed all technician, assistant or receptionist duties according to the clinic's needs
- Learned new software as necessary
- Reliable and prompt attendance.
CSR
Legacy Drive Animal Hospital
Plano, TX
06.2016 - 05.2022
- Answering calls, scheduling appointments
- Anticipating client's needs
- Triaged appointments according to level of emergency
- Provided estimates
- Billing and payment entry, balanced receipts and end of day reporting
- Inventory management
Veterinary Technician
Legacy Drive Animal Hospital
Plano, TX
08.2006 - 06.2016
- Administered vaccinations and medications under veterinary supervision, ensuring patient safety and compliance with protocols.
- Assisted in surgical procedures by preparing instruments and monitoring anesthesia levels during operations.
- Conducted routine laboratory tests, including blood work and urinalysis, to assist in accurate diagnoses.
- Educated pet owners on post-operative care and preventive health measures to promote animal well-being.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Inventory Management
- Extensive knowledge of veterinary medical protocols
- Ability to multitask in a busy, multiple doctor practice
- Proficient in Avimark, Cornerstone and Easy Vet software
Timeline
CSR
Allen Family Vet
12.2024 - 12.2025
Veterinary Technician, Veterinary Receptionist
RSVP
07.2022 - 11.2024
CSR
Legacy Drive Animal Hospital
06.2016 - 05.2022
Veterinary Technician
Legacy Drive Animal Hospital
08.2006 - 06.2016